When I arrived at the location for pick up, there was no one there who knew anything about my reservation. The people working in the store did not know how to deal with anything about uhual. I had to do everything over the phone with someone and had to use a credit card to pay when I was planning to use debit. Return was just a bad. They again didn't know what they were doing. They had no paperwork, and no one to walk the truck with me to make sure it was good to go or confirm mileage and fuel amounts.
I had requested a dolly with my rental and that was not there and they had none available, so I had to find my own somewhere else. And then uhaul tried to charge me for a dolly on my contract. This was taken off after I said I would not pay for something that was not provided.
I have used Uhaul before to move 2 other times and it was much better and 100% more professional then this time.
It was a big disappointment to have these issues when moving is stressful enough. I will be looking at other moving truck rentals next time because of this experience.