MARIA Z. on 5/21/2013
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Staff is friendly and made my rental pain free...kudos to them!!
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Rachael C. on 5/15/2013
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Make the truck area less crowded so returning the truck isn't such a game of tetris.
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SPARKLE G. on 5/12/2013
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This lication has great customer service and are very friendly. Love it!
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JAMES E. on 5/6/2013
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Excellent location and service. The drop off was extremely easy and quick. Outstanding
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GRISEL L. on 5/5/2013
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Nice to see the General Manager on the job site working just as hard as the employees!
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HEATHER B. on 5/3/2013
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I would never recommend UHaul to anyone moving within the Chicagoland area. The process was a nightmare and the reservation staff was extremely rude. I booked a reservation and was called after 6pm the night before my appointment and told there would be no equipment for me - the woman on the phone BLAMED ME and said I should have made a reservation earlier since people book months in advance (and I had only booked within that week). UHaul should NOT TAKE RESERVATIONS if you can't guarantee them. I understand needing to be flexible for different locations, but no equipment within a 50 mile radius? That's just completely unprofessional. At the end of it all, I called back on Sunday only to learn the rude person was wrong and there was equipment available, it was just at a later time than I asked for it. This was my 3rd UHaul reservation in 8 months and will possibly be my last based on this horrible experience. Moving is stressful enough, you don't need your truck company to make it worse.
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DANIEL P. on 5/1/2013
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Truck dropped off after hours.
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Latangela C. on 5/1/2013
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My only issue was that the truck I reserved, which was the $29.95 sized truck for a 2 bedroom apartment was not available when I went to pick up. I was given a smaller truck which put me in a bind with space I needed to move within the given time frame. I was disappointed about that but other than that the customer service was excellent. I had no issues after then. I would definitely go back this location.
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SHERILYN M. on 4/29/2013
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Not that this is completely their fault, but they didn't have our truck when we arrived. They did fix that by giving us a different size. We waited in line a long time for pick-up and drop-off.
Note: We were not even supposed to pick the truck up from the location since it is 40 minutes away.
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CURTIS M. on 4/28/2013
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The service initially was good... The equipment was horrible the truck bounced all over the place. .we broke some items because of the condition of the truck ..just horrilbe eq. No radio working.. Why would u allow someone to use this horrilbe unsafe truck..just horrible.!,,!!! Very unsatisfied..as along time customer very disappointed.
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ANTHONY J. on 4/28/2013
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This location is a $22 cab ride from the location I requested. UHaul made a mess of my reservation, sent me wrong information by phone and by e-mail, gave me instructions that were wrong contradictory, and I had a 48 minute cellphone call with multiple operators at UH to fix the problems you caused me.
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Brian P. on 4/28/2013
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Needs more staff! Only 2 personnel is not enough for efficiency! However I will make a point to identify Kevin as a very helpful young man. Thank You for the quick an friendly return of the truck!!
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jay a. on 4/22/2013
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Nice employees but was charged for a bigger, newer truck when i had a smaller one. the gage did not work well, it was a gas guzzler, and seeing if i was gong reverse or in park did not work. ok service
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EMMEER M. on 4/22/2013
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This was my second visit to this facility and its customer service, as well as the location was excellent for me. Having reserved my vehicle in advance was a plus and I will use them again!!
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MARSHA W. on 4/21/2013
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I rented a truck for 4 hours but was told when i brought it back it was due in 2 hours. I was told by associate when i brought it back that i didn't have enough gas and that i had to pay a 2 day rental charge and i asked why he said the associate put that i would be back at 12:30pm and i had to pay another day and that i didn't put enough gas in it. I put $10 and went only 20 miles. He told me if i give him $20 and a cigarette he could fix it and then charged me $64. This is bait and switch and should be against the law. I will be calling your corporate office.
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DEBRA S. on 4/20/2013
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NA
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RUTHIE S. on 4/17/2013
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A PLACE WHERE CUSTOMER CAN SIT DOWN WHILE THEY TAKE CARE OF CUSTOMER!
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MATTHEW T. on 4/12/2013
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The truck was clean and operated very well.It would have been nice to have had a dolly,but this was available as a renta item.Other than that I was very pleased over all.
Thank you
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JAMES O. on 4/5/2013
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Get worker like this location. They are best in 33years
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SHARON L. on 4/5/2013
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I had to move in a HURRY...!!! the move was made so much better because of the staff at 1701 N Cicero. They were VERY PROFESSIONAL, polite, knowledgeable...THE CUSTOMER SERVICE SKILLS DEMONSTRATED SHOULD BE A "MODEL" for all those dealing with the public. KUDOS to the Team !!!!! THANKS SO MUCH
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NICHOLAS B. on 4/2/2013
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Man, I love u haul! The moving process is fun and enjoyable with u haul! U haul will always be my number one choice when it comes to moving needs!
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Bonita G. on 3/31/2013
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I'm not sure of what to say on that. I rented a trailer and no it was not clean. I had to drive it around the block to pull in front of uhaul for someone to clean it out. I was not happy because I was on a time schudal. I still had to clean it out at home before using it.
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jonathan z. on 3/31/2013
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I did not get any notice of a deposit when i made my reservation please make sure you let the costumers know
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NORMA C. on 3/29/2013
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Have more than one person available working, the young lady there on Wednesday March 27,2013 at aroung 5:30pm was EXTREMELLY nice :) , she was very helpfull, friendly, enegetic, was working as fast as she can, she was a prime and EXCELLENT example of what customer service is,, I work in the Hospitality industry and that is exactlly what we look for in Employees. Im sorry I forgot her name but she was Hispanic, thin, short hair. I sure will return to that location :)
Norma Correa
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ANTHONY L. on 3/27/2013
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Just keep up the good work
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