cynthia b. on 5/24/2013
Rating:
It was a very good experience. Thank you.
|
ALI A. on 5/24/2013
Rating:
Service was excellent and reps were knowledgable and thorough with all instructions. Only thing I'd say is the return process should be a little quicker, rep should attend to returned vehicles that pull up into the equipment return area a bit faster, however besides that I give them 5 stars. First time I use UHAUL and I will definitely send all my business your way!
|
BRIAN M. on 5/23/2013
Rating:
have trucks ready to go. the truck i got had no gas and had to wait for them to get gas. asked to use hand truck and was told no.
|
ANGELA S. on 5/20/2013
Rating:
Every thing was excellent and easy due to superior employee.
|
ASAD D. on 5/17/2013
Rating:
The truck we rented did not have working a/c that worked properly. This was all on a hot and humid day in Chicago and being stuck in traffic a lot didn't make the situation better. When we came to return the truck Antoine was very welcoming and understanding and listened to our complaint. He immediately offered to correct the situation and handled the everything very professional and efficiently. He is a solid employee that notice should be taken upon.
|
MONICA K. on 5/13/2013
Rating:
RESERVED A 17 FT TRUCK AND WAS CALLED THE DAY BEFORE MY MOVEING DAY SAYING THAT THAY DON'T HAVE A 17 FT TRUCK ONLY A 14 FT TRUCK WHAT IS THE POINT OF RESERVING A TRUCK IF THAY DON'T HAVE IT AT THE LOCATION YOUR PICKING IT UP AT.
|
GUSTAVO L. on 5/13/2013
Rating:
It was great. Drove in, parked, and by the time I saw someone they had already checked the trailer. It was quick and painless.
|
NATALIE K. on 5/13/2013
Rating:
A U-Box was delivered to this location, and I was never contacted about when rent was due, except when I was told my items would be auctioned off. The storage unit I was going to rent had a hole in the wall, 3 weeks later, still not fixed. No business from me ever again.
|
Chris H. on 5/12/2013
Rating:
let first time renters know what they might need to bring/buy/rent prior to arriving, especially when customers voice their inexperience with renting items like trailers
|
miguel l. on 5/12/2013
Rating:
the battery die when we were loading the truck and had to pass so battery from a relatrives car..
|
DAN P. on 5/11/2013
Rating:
This was not the first time and will not be the last time I have rented a truck from this location. The entire staff
was polite and professional from start to finish.
|
NICHOLAS S. on 5/9/2013
Rating:
Cheaper per mile fees.
|
Jerry J. on 5/7/2013
Rating:
Great place, very helpful staff.
|
Juanita S. on 5/6/2013
Rating:
Everyone is always so nice there and professional!!! Big shout out to Christopher! Great experience will use again in future!!!
|
CRAIG P. on 5/6/2013
Rating:
NIGHTMARE! The 4301 N Cicero location was great and very helpful given the circumstnaces below.....BUT I had booked and had a GUARANTEE email (received the previous day) saying my truck would be the 1200 Fullerton location. I got a call less than 2 hours before my schedule pickup to say the location was changed. The last thing you need when moving is the last minute hassle of getting halfway across Chicago in the rush hour to get your truck! U-haul should have arranged for the truck to be moved to honor their supposed guarantee!
|
Jason M. on 5/6/2013
Rating:
The staff was very friendly and helpful. Seamless pick-up and drop-off.
|
MOHAMMAD H. on 5/5/2013
Rating:
Very professional and efficient location.
|
Margaret H. on 5/4/2013
Rating:
Everything was smooth. Booking online was what made it easy.
|
Bruno P. on 5/4/2013
Rating:
Make sure to check the initial mileage truly is what the agreement says it is. I got charged am extra 25 miles because of that and had no way to prove it all because the first guy read the mileage wrong.
|
CHRIS B. on 5/2/2013
Rating:
By far the worst experience I have ever had with any company.
I expect a full refund asap!!!!!!!!!!!!!!!
|
JACKLYN K. on 5/1/2013
Rating:
I was there to pick up a pick up truck that I had reserved online on the 30th, a little before 9am. The poor guy behind the counter was so busy running 2 registers and trying to deal with an issue going on outside. I'm hoping his day wasn't intentionally set up like this but maybe had a call in on the schedule or something. Needless to say, there was quite a wait for the customers in line since he was the only one to wait on us. My thoughts are that (even as an infrequent user of storage/ moving trucks) the first and last days of the month would be the busiest and staffing should reflect that. Nonetheless, he was respectful and courteous regardless of the craziness that was going on.
|
George P. on 4/30/2013
Rating:
very satisfied
|
Otgonsuren L. on 4/30/2013
Rating:
They are very excellent service.
|
ELIZABETH S. on 4/29/2013
Rating:
Service was good. Great customer service I don't think anything needs to be changed
|
Vinicius C. on 4/28/2013
Rating:
Put in reservation two weeks prior to needing a truck with furniture dolly and when we showed up, we were told they did not have a furniture dolly. After complaining, they "found" one. Next time, either reflect on the online reservation that one is not available or make sure one is on site.
|
|
|
