I did the 24/7 truck share. I feel like the option is perfect especially if you’re trying to get a truck after hours. I ran into a problem where I had my brother and nephew drop off the truck for me because I head to back to work and I told them to make sure they drop it off at the drop off place and talk to a clerk before they close (4:30pm) so I wouldn’t get charge another day and I wouldn’t be able to go thru with the app process of returning the U-Haul. They dropped it at 3:50pm and they told me they knocked on the window and the person that was in the building kept pointing at the key drop off box and wasn’t really trying to help. So I instantly called U-Haul to inform them that it had been dropped off already and I couldn’t go thru with the process on the app and they noted it. On March 2, 2024 I was charged again for the U-Haul and they lied and said it was returned 7:56am. To prevent situations like this happening again, there should be another option with the app so stuff like this won’t happen.
Vernon H
Mr Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Concord, NC 28027
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Customer Reviews
- 4.0 Average Customer Rating
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The truck had a 1/4 of a tank of gas 😒 I reserved it on line. And got 8 emails from U-Haul😒 and the had to fill it all out again when I got there to pick it up. It felt like a waste of time to go through all the work on line to just do it again in person.
Mac HThe Young man at the front was very polite and knowledgeable.
Jose CDropped off after hours, instructions were very clear both on the U-Haul website and posted outside the facility. Was charged for an additional cleaning fee for a truck we received dirty, but Mr. Storage cannot be blamed for that
Jacob WSome of the blankets were damp and moldy. The return check in was ridiculous.
Amy C