staff is friendly and helpful, but the young man wasn't sure he could even rent the trailer due to a tag problem. His dad came in and said the trailer was tagged correctly. The young man didn't have an understanding of the U-Haul web portal and had to call his mom to help. The location is also a computer repair shop but their printer wasn't working and they had to walk to their house to print a contract. It took nearly an 1 1/2 hours to rent a 12 x 6 trailer and I still wasn't sure when I left if my credit card had been run correctly.
There was no trailer jack on the trailer and I had to help the dad lift the trailer onto the hitch. Would have been super helpful for our loading process if there would have been a trailer jack.
I was surprised this location answered the phone. I had tried calling before with no response.
cost to rent a trailer was outrageous. somethings wrong when a 26' truck is $351 and trailer is $147.
I know cost isn't this locations fault, but I'll buy a trailer before I ever rent from this location again.
The 35 extra miles to the Arapaho location is worth every penny.
Not happy with the difference in the rates within a 32 day difference.