RAMONA K. on 5/22/2013
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Very helpful, friendly and accommodating.
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LINDA M. on 5/22/2013
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Nothing to improve at this location. Customer Service was excellent, I called other locations near by and they were not polite at all. So I came back to this location. I give them all STARS...
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ANDREA H. on 5/19/2013
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I did the early check in but it still took awhile.
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Christopher P. on 5/15/2013
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Everyone who helped me was courteous. The truck was clean for the most part.
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JOHN C. on 5/15/2013
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had trouble finding check in personnel - not clear on where to go.
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THOMAS E. on 5/14/2013
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I don't know what you could do differnt, rental was fast & easy
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DENNIS R. on 5/14/2013
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Radio did not work, interior handles for tying off furniture were broke. Even though I had a reservation if the person right before me had not brought back a truck I would not have had a truck. Even the truck I received was not the length of truck I reserved
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TONY A. on 5/13/2013
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Bathrooms need to be cleaned
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ALEX A. on 5/11/2013
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Easy pick up and return. Will be using services again
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richard r. on 5/9/2013
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Very helpful, fast, speedy.
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THOMAS K. on 5/9/2013
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Not a hold lot. The staff was very helpful and professional. Thnk you.
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JOEL M. on 5/8/2013
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I am always disappointed with Uhaul. The price I actually pay is always higher than the quote I got online.
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JAMES C. on 5/7/2013
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Joe was very customer service service oriented. He went out of his way to help each person, even though they became super busy all of a sudden. He was very patient with me and went through everything to be sure it was all correct since I had a change to my order. He and the other employee that hooked up the trailer for me were excellent! Thank you!
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VALINDA M. on 5/7/2013
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Please hire additional people. The one gentleman that was there was having to do all the work. He was very nice and very professional but the owner of this rental place needs to hire additional help. We have alot of customers for this area and one or two people to handle it all is not right.
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DAVID T. on 5/6/2013
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General manage and his employee, Joe, were not efficient, thorough or very helpful. When we returned the truck they never checked it in. We found this out through a noreply email and called location to clear it up. Joe was rude and kept denying that we'd returned it. Finally we had to go up there and point to exactly where it was so that they could check it in. Noone even apologized for the rudeness or inconvenience of their mistake. Storage building is filthy and a rediculously inconvenient maze. These are not the employees I'd want representing my company or the enviroment I'd put my company name on.
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Denise S. on 5/4/2013
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I reserved furniture pads but they were out. Really didn't need them so everything worked out just fine. I also reserved a furniture dolly and that was just what I needed. Great customer service! Thanks!
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KELLEY H. on 5/3/2013
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The guys were great. I'd highly recommend this location. Excellent, friendly and helpful, professional customer service and lot staff. Couldn't have been better.
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GERALD B. on 5/2/2013
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The charge for the fuel was overstated by 100 miles.
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SUSAN M. on 5/1/2013
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my son was being so careful and utilized a push broom to clean the back even though i believe it didn't need to be clean but my son wanted leave a professional relationship with U Haul and decided to throughly clean the back with the push broom, however, when we returned the same day my son forgot to retrieve the push broom and he went back to pick it up however the U Haul staff did not find it. Does not U Haul care for its customers especially repeated customers, to have some type of lost and found system in place...i don't understand this place?
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CONNIE D. on 4/30/2013
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Maybe take more time to show how equipment works...I rented a car tow dolly
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ALEXANDER C. on 4/29/2013
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Great Staff... Mr. Blankenship is very professional and helpful
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JEFF A. on 4/29/2013
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Greeting customers when they arrive would be a good start to making the customer feel welcomed and not like they had somehow intruded on a private club.
Another couple and ourselves stood around the front desk waiting a good long while before anyone at the front counter even acknowledged we were standing there.One guy was on the phone, so that was understandable, the other was just typing on his computer and never bothered to even look up.
Another issue is that they were NOT clear on where we were supposed to drive our vehicle to pickup our trailer, like we were somehow just supposed to "know" where to go.
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ROLAND A. on 4/29/2013
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I cannot believe that a company as big as U-haul has one Cust. Service Rep working the Counter and answering the phone on one of your bussiest days. Commen Sense, you would think we have several people returning vehicles, maybe we should have more people at the counter.... I am sure that no one will even read this.....
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Richard B. on 4/29/2013
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In and out.....trailer worked fine!
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AURORA C. on 4/29/2013
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All was good. Happy with staff.
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