PATRICK JOSEPH O. on 5/16/2013
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I have rented twice from U-Haul in the last month and every experience was above average and the rates were reasonable I will be renting from you again thank-you Patrick O'Leary
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STEVE B. on 5/8/2013
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Thank you
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larry m. on 5/6/2013
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my pick up time was changed without anyone calling me and informing me until I was already " 30 minutes late " , then I was rushed to return the truck because " another customer already had it reserved "
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Melissa B. on 4/29/2013
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our checkout guy was very nice and accomodating
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LeaAnn W. on 4/28/2013
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The brakes needed to be worked on there was to much play in them. But overall it was Great.
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GLENN SCOTT W. on 4/27/2013
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Thanks for assisting me promptly and courtesly
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JULIAN AURELIO R. on 4/27/2013
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Everything was great we had a problem with the payment but the general manager took care of it asap and I was refunded the money that was left over overall a great experience would definitely go back and recommend this location
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STEVE CHRISTOPH B. on 4/25/2013
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THE BEST EVERY TIME!
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MIGUEL C. on 4/21/2013
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Excellent customer service
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JESSICA J. on 4/8/2013
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I REALLY APPRECIATED THE SERVICE AND THE WAY EVERYTHING WAS EXPLAINED TO ME. I WOULD DEFINITELY RECOMMEND THIS LOCATION TO FRIENDS AND FAMILY.
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THOMAS RAY H. on 4/3/2013
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The truck they gave me had a worn tire to the point at which it looked like it would blow out at any point. When I asked if I could switch the response was that's the only truck within 50 miles. The manager helped me the first day (a week prior). Awesome service everything was all set.Then the part time employee was basically useless since he had to take all my information from the reservation again by mouth. The condition of the truck with the wheel was already poor. (Big scratches down the side) Then I drove it hope and discovered the mirror would spin 360 degree on the passenger side and that created a huge safety hazard. Once again couldn't trade out trucks since I had to move on Navy orders. So overall I'm probably never going to rent from uhaul again since the trucks / equipment look old and beat up and hey, they actually are.
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MARTA S. on 4/1/2013
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This location needs more help to be efficiant. the clerk that assisted me was skilled and helpfull and did a very good job. He was just so busy that he forgot to make sure we had all the equipment in the truck prior to leaving and we had to return to get it. More help for the staff at this location.
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MAYS IRWIN M. on 4/1/2013
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You really need cruise control for people who are traveling a good distance -
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daniel g. on 3/26/2013
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Very good customer service
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SHIRLEY C. on 3/25/2013
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Excellent Services from first phone call registration to pick-up to check out. 5 Thumbs up!
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TERRY ARMSTRONG B. on 3/19/2013
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the truck was not swepted out and it needed to be clean out the cab and wash the truck.
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PEGGY B. on 3/18/2013
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Need visible U-Haul signage
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ROBERT E. on 3/13/2013
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I COORDINATED THRU DANNY AND HIS STAFF I HIGHLY RECOMMEND THE SERVICE AND PROFESSIONALISM. SO FAR SO GOOD!
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PATRICIA GALLET b. on 3/12/2013
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Drove a total of 41.4 miles. Refueled with 10 gallons and the gas gauge did not move. I sat idle with the engine running and the gas gauge still didn't move so refueled with 7 more gallons and then the gauge registered almost 3/4 full - so cost me an extra $25.
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SAFEWAY M. on 3/12/2013
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Nothing..
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TEXAS N. on 3/6/2013
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How to improve on excellence? These people always go out of the way for us!!! Thanks for the great service guys.
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GEORGE A. on 3/6/2013
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Very good service. typically in and out in about 20 minutes.
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lyndon m. on 3/6/2013
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The representative there was wonderful, he was knowledgeable, friendly, helpful. We understood everything and enjoyed the ease of renting a trailer for our short term needs. We experienced no problems and returned the trailer in the time frame with no difficulties.
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steve m. on 2/24/2013
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Excellent staff. Only problem was a light on the vehicle dolly I rented fell out on my way to pick up thr vehicle I was towing. It was obvious that the fender was damaged, but only the light. Other than this minor hiccup, everything, including the staff provided excellent service.
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BRIAN G. on 2/19/2013
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The staff was overworked and under-manned. The line was long and tempers were sometimes short, the swing manager has been working 85 hour weeks since Christmas, the yard man was in on his day off and the new employee has a lot to learn. We had a hitch installed that morning at your 4344 SPID location and they did not do any of the wiring needed to haul the trailer (and they knew we were picking up a trailer) luckily the yard man at the port store was still there and able to help us. I have never seen so many rentals go out in one day, if you had extra staffing on the weekends it would help a lot.
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