U-Haul of Urbandale

U-Haul of Urbandale

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Address

6310 Douglas Ave
Des Moines, IA 50322

(515) 276-6752

(Across From Merle Hay Mall)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Des Moines, IA at U-Haul of Urbandale

Moving to or from Des Moines, IA, 50322? Get FREE truck rental rate quotes at U-Haul of Urbandale. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Des Moines, IA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul of Urbandale

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Des Moines, IA.

Cargo vans and pickup truck rentals in Des Moines, IA

U-Haul cargo van rentals and pickup trucks in Des Moines, IA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Des Moines, IA, 50322. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Des Moines, IA, reserve a van for your moving needs from U-Haul of Urbandale!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

Sara P. on 5/21/2015
Rating: 3 out of 5 stars

when the gas gauge on the contract shows full and it is only half change it in the system so my credit card isn't charged $60 for fuel and then give us the run around when we call to have the charge credited back for YOUR ERROR!

Suzi H. on 5/21/2015
Rating: 5 out of 5 stars

The men working were very good at what they do

Lori S. on 5/19/2015
Rating: 4 out of 5 stars

The staff was very friendly and very helpful. Would recommend this location to everyone!

Mallory M. on 5/19/2015
Rating: 2 out of 5 stars

Customer service was horrible at the Urbandale location. My U Haul broke down in the middle of the road. When I was told it would take roadside assistance 2 hours to get there and see if they could fix it. I did not want to wait that long as I have other responsibilities because I am moving they told me if I left the U haul I would be charged abandonment fees. I went back to U haul I picked up from they told me a manager was not available I would have to come back tomorrow. I cam back the next day a manager was still not available. They told me I would have to pay in full because I did take the truck off the lot and I did use it. I told them "your equipment broke down on me I do not want to pay this after all this trouble" The customer service representative said I would have to come back tomorrow (now for the third day in a row and speak to someone "in a green shirt" I came back the following day and was told they could refund me. He had told his maintenance man to put the truck on a charger but he never did that's why it broke down. Horrible customer service and should not have taken 3 days in a row to fix.

DON S. on 5/18/2015
Rating: 3 out of 5 stars

When we went online and said where we to pickup the truck everything was OK, but then we were told that we had to pick it up at another location 15 miles away. They corrected that by giving us another truck that was a little larger at the location we first requested. Then when I got the billed I was charged for gas, but I returned it full. Also they said I returned it to the wrong location which I didn't. So I was overcharged. As I understand it I was given the wrong truck and the truck that I was suppose to have ended up in Gladstone, Mo. So I am not to happy about my experience with UHaul.

Brett M. on 5/18/2015
Rating: 5 out of 5 stars

Easy pick up and drop off. Everything was ready to go for me

troy b. on 5/18/2015
Rating: 4 out of 5 stars

The employee that helps the customer could use some help.

Marisa L. on 5/17/2015
Rating: 5 out of 5 stars

The gentleman that helped me was very friendly and easy to work with (he was African American but I did not catch his name). I use uhaul frequently at various locations and this was the first time I've ever had a very pleasant experience. I will definitely be using the Douglas location from now on. Great staff!!

Travis L. on 5/17/2015
Rating: 5 out of 5 stars

This is the the best experience I've ever had with UHaul. The truck was very mechanically sound.

Jared H. on 5/17/2015
Rating: 4 out of 5 stars

the general manager was the only person working on a Saturday morning. He indicated he had two people quit on him recently. While he was super busy and stressed, he was still getting the job done and was very nice and customer friendly. Good work out of him.

Jonas D. on 5/15/2015
Rating: 5 out of 5 stars

I want you to planning for delivering equipment on Saturday also.

mike g. on 5/15/2015
Rating: 3 out of 5 stars

Somebody was supposed to open up, but they were late or for some reason another guy came in, thanks to him we got our truck. Not the second guys fault but definitely irritating when your moving and have to wait an extra hour with people waiting. Still got what we needed just not the greatest experience.

MELISSA A. on 5/14/2015
Rating: 5 out of 5 stars

very friendly very polite nice place to do businessfor all your moving needs

steve j. on 5/13/2015
Rating: 5 out of 5 stars

very good truck and service.

Jackie C. on 5/12/2015
Rating: 3 out of 5 stars

When I arrived, there was a very long line. Since I pre-registered all of my information, I was not expecting to wait so long to get my vehicle. I think this location is understaffed during peak pick up times.

Delton L. on 5/12/2015
Rating: 3 out of 5 stars

This location was difficult to access, not able to get into parking lot while traveling West, upon return, vehicles in the return lane made it hard to enter the parking lot. Having more than one person there to get people checked in and out would have been preferred.

Misty S. on 5/11/2015
Rating: 5 out of 5 stars

I had originally made reservations for a truck, however mother nature didn't allow this so the gentlemen quickly gave me an enclosed 10 ft truck. I was very grateful for this since it poured all day! The truck was extremely clean and very fuel efficient. Unlike the Uhaul I paid $300 to relocate to Iowa from Nebraska that Uhaul was disgusting filthy,with multiple old previous renters statements in glove box leftover food in cab and truck was not swept out it was discusting! I would recommend this store to anyone and maybe suggest a second employee on Sat and Sunday morning this gentlemen was bombarded by multiple customers, however he can move fast while being friendly and detailed. Give him a pat on the back good customer service skills. M&M SerHub

tom g. on 5/11/2015
Rating: 3 out of 5 stars

The pick up location was fine and the one person working was very courteous but with only three people ahead of me it will took well over half an hour to reach the counter. He was doing just fine but the wait was a bit much. And that is my only negative comment.

Mark C. on 5/10/2015
Rating: 3 out of 5 stars

The single individual that working was knowledgeable and very friendly. Need more staff for a Saturday and one of the area's primary U-Haul destinations. Customers had to wait far too long. Poor management decision to staff only one person to check-in/check-out on the busiest day of the week.

Brett B. on 5/10/2015
Rating: 4 out of 5 stars

The last experience I had with this location was in March 2013, a day I was on a tight time schedule to move into my new home and had to wait over an hour after I arrived at the store, to get into the vehicle I reserved. My experience on Saturday May 9th, 2015 was better in every way. I was able to take advantage of the express online check in and although there were 2 or 3 other customers ahead of me in line when I arrived, the two gentlemen working were able to process their requests quickly and get me into the pickup I rented very quickly. Although a very quick checkout, all of the particulars were still discussed regarding expectations of condition of the vehicle and fuel level as well as the contract I was signing. When I returned the truck later in the day I was greeted kindly by a third employee who checked the truck over and got me checked out right away. This was a great experience; the next time I rent a truck it will be from this location.

Carole H. on 5/9/2015
Rating: 4 out of 5 stars

Both staff members I had contact with were super friendly, efficient, and helpful. Thanks for a great experience!

SHANE S. on 5/7/2015
Rating: 2 out of 5 stars

No help, customers in the lobby complaining about the service. I waited 10 minutes saw no one so I dropped the key and just left.

carol r. on 5/7/2015
Rating: 1 out of 5 stars

The location is terrible to get into and out

Jonathon L. on 5/5/2015
Rating: 2 out of 5 stars

This location has limited space, when I dropped off the trailer I had to leave it in an adjacent parking lot of the business next to this location because the drop off lane was blocked by several other trucks and trailers, there is no where to turn around without driving into the mall parking down the street. This location needs to expand its lot area or find location across the road using the back side of the mall parking for pick-up/drop-off. THX! (BTW - The sales rep was great when I picked the trailer up, his name was Joey, or Jeremy - I think).

Jamie R. on 5/4/2015
Rating: 3 out of 5 stars

The facility was understaffed and we had to wait a long time. When returned the truck a random uninformed person asked for the keys at the parking lot. It left very unsafe and unprofessional.