U-Haul of Urbandale

U-Haul of Urbandale

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Address

6310 Douglas Ave
Des Moines, IA 50322

(515) 276-6752

(Across From Merle Hay Mall)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Des Moines, IA at U-Haul of Urbandale

Moving to or from Des Moines, IA, 50322? Get FREE truck rental rate quotes at U-Haul of Urbandale. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Des Moines, IA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul of Urbandale

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Des Moines, IA.

Cargo vans and pickup truck rentals in Des Moines, IA

U-Haul cargo van rentals and pickup trucks in Des Moines, IA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Des Moines, IA, 50322. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Des Moines, IA, reserve a van for your moving needs from U-Haul of Urbandale!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

STEVE J. on 1/19/2015
Rating: 5 out of 5 stars

1/17/2015 - rented medium tow trailer. It was very clean and worked well.

steve j. on 1/19/2015
Rating: 5 out of 5 stars

I rented the largest tow behind trailer and it worked fine for how we were using it. However, it was dirty because it looked as if it just got dropped off. There was a cleaner one available, but it was not offered. Not a big deal to me in this case. If I would have been hauling something, I would have asked for the cleaner trailer.

THOMAS B. on 1/18/2015
Rating: 1 out of 5 stars

This facility NEVER answers the phone. The staff is unable to operate the computer. The lot was full of snow on my first visit. It was full of ice yesterday. DANGEROUS!!! Penske next time!

KEN B. on 1/13/2015
Rating: 3 out of 5 stars

I would suggest that you expand the number of options to answer the survey questions. Ex. 1."Was the equipment clean and we'll maintained?" In my case it wasn't dirty but there was snow covering the trailer, so a thorough inspection was not possible. I had no issues during use but could have, where an inspection might have eliminated an issue. 2. You don't ask any real specific questions. Like: How was the employee who helped with thr pickup of the equipment or how was the employee who handled the drop off? In my experience the person who handled the drop off was excellent and very professional and helpful, his name is Rick and did an excellent job, he will be the reason I use this location again and recommend this location to my friend's. Customer service makes all the difference to me and Rick has great customer service.

Ryan k. on 1/12/2015
Rating: 4 out of 5 stars

Everything was smooth except running my card. They were however very helpful and considered my position.

HEIDI H. on 1/10/2015
Rating: 2 out of 5 stars

I had to wait for the one associate work at the location to install a hitch on a customers vehicle. There should be at least 2 associates working on a Saturday morning. Poor customer service.

Heidi H. on 1/10/2015
Rating: 1 out of 5 stars

The location is understaffed. I waited an hour to drop off my trailer. There were 4 ppl in line in front of me with only one person working. Waste of my time.

KURT W. on 1/6/2015
Rating: 4 out of 5 stars

Great truck and great customer service.

CYNTHIA M. on 1/4/2015
Rating: 3 out of 5 stars

Clean the trucks . Better customer service.

Lon D. on 1/2/2015
Rating: 5 out of 5 stars

You have to plan your arrival as I was only able to access this location while traveling east and had to depart headed east but since this location has been here for as long as I can remember and I'm 61 (I grew up in rural Iowa west of Des Moines), it probably isn't an issue.

KEVIN R. on 12/30/2014
Rating: 3 out of 5 stars

Still waiting on a response from UHaul regarding $10 charge for furniture mats and a dolly that I did not use, never even took off the side of the truck. Employee who checked me out was great, truck was rough but OK. My only problem is billing issue - has been almost 48 hours and no response to my original cust service email from your website.

Tiffany B. on 12/30/2014
Rating: 3 out of 5 stars

I was there a long time to process something that what was incorrect about my reservation. The clerk working was friendly, but new & had to call a co-worker in on his time off to correct the issue, whom then had to bring in a gal from the back (regional call center).

JEFF S. on 12/11/2014
Rating: 2 out of 5 stars

Rented 17' truck, waited half hour to get truck to find out had to be back at two, then received 14' truck. Had to finish move with POV. When I asked about 17' truck upon return I was told it was rented for the day. Really? I reserved it over a week in advance.

SHERI V. on 12/8/2014
Rating: 2 out of 5 stars

Waited a long time on Friday am for anyone to come out of the back. Once he did it was fairly quick. Did not say sorry for your wait or anything. Had our return time incorrect and I got a call that scared me. Said it was to be back at 8:00am when I had said 4:00 when I made the reservation.

STACEY T. on 12/5/2014
Rating: 1 out of 5 stars

The manager Brian was rude, disrespectful an just negative. Myself an another customer waiting for 25minutes thisvmorning. No apology or nothing just attitude. I will not be coming back to this location again. You will loose alot of customer due to the manager Brian

JOSHUA F. on 12/2/2014
Rating: 5 out of 5 stars

the guys are spectacular they help alot I would recommend the place anytime

VERLE M. on 12/2/2014
Rating: 4 out of 5 stars

Had to call three other UH locations- each said they were full + not accepting trailers. The Douglas agent said OK, but when I got there the poor guy was buried With phone calls and returns- no wonder, he was the only guy in DM taking trailers! He did OK by me.

MEGAN K. on 12/1/2014
Rating: 4 out of 5 stars

Live nearby, and this location always has good service for me.

Eugene L. on 12/1/2014
Rating: 4 out of 5 stars

was given ample time for truck return as I was uncertain just how long our move would require. much appreciated

JOHN K. on 12/1/2014
Rating: 4 out of 5 stars

I made my reservation through Grimes Tire & Auto. They reserved a truck for 8:00 am but wasn't available until 4:00! Luckily the person at Douglas was able to help us with a smaller van. He was very helpful.

CHUCK C. on 11/24/2014
Rating: 5 out of 5 stars

outstanding customer service, thank you very much

JAMES G. on 11/24/2014
Rating: 1 out of 5 stars

My rental time was scheduled wrong, then moved to a location that did not have the proper vehicle available, then they were calling me asking for the truck back way before my rental period was over. Associates indicated that they feel the U-Haul call center in Phoenix is very out of touch with the local stores. But it wasn't only the call center; communication between shifts at the local store was apparently non-existent. My experience was a terrible mess, and I will not use U-Haul next time I need a truck.

JANICE S. on 11/23/2014
Rating: 3 out of 5 stars

The check in process was very disorganized. Truck was scheduled for pick up at 9 am. We were still trying to get truck at 9:45 am. Another associate, possibly manager Inquired as to problem. He took over and within minutes check in process completed. In fact he told us dollie and blankets were no charge.

NIKKI L. on 11/18/2014
Rating: 1 out of 5 stars

it was an awful experience. I asked the man working what size truck I would need and he suggested the 10 foot truck. BIG MISTAKE! I had people for 1 day to help me. It took me 3 trips. The last load sat inside the truck for days until I could get help unloading it. I ended up in the hospital because I had to do some of the lifting and loading myself. I am so angry, I will never trust a person working for your company again. I paid for 1 day because that's what the worker said would "be enough". He said, "yes a king size bed would fit." my bed did not fit...I could go on and on, but I'm wasting my time.

DANNY H. on 11/14/2014
Rating: 5 out of 5 stars

Staff was friendly and helpful. Made things easy