MIKE J. on 5/14/2013
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No comments
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BRANDON C. on 5/14/2013
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Offer 24 hr drop off and also check alignment on trucks the wheel had to be turned quite a bit to go straight.
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NINA S. on 5/13/2013
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Very good customer service and staff very friendly. Well, versed
On equipment and general information.
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DONALD C. on 5/9/2013
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The manager needs to smile more. The mileage rate is way too high and I would be hesitant to use your service again.
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FELICIA G. on 4/30/2013
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As soon as I approched the office I was greeted and every question I had was answer well and what I didn't ask was explained very well to me. Excellent service.
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RICHARD G. on 4/28/2013
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An interested service person.
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MOHANAD S. on 4/23/2013
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Make sure al your Trans are in working order ingot stuck with a truck with a bad Trans that didn't shift, stayed in high rpm, used up over a half tank of gas in 40 miles, last time they gave me a truck with flat and shirt tires, but they still charged me 80 bucks knowing the Trans was bad, it's bullshit cuz I spent more money on gas due to a shirt truck, I will never use that location again. Every time is a shitty truck
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tiffini c. on 4/21/2013
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Keep up the good work!
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JOHNNIE W. on 4/19/2013
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Make sure everything is correct and not make many payment mistakes
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BETH C. on 4/15/2013
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Great staff.... I was welcomed, walked through all the paperwork. The van was very clean. Overall - super positive experience. Thanks Uhaul!!
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Sarah l. on 4/15/2013
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I picked up a truck and trusted a uhaul employee would not try and rip me off with gas and mileage, but both unfortunately happened. I will no longer rent from uhaul and stick with Budget like I have done in the past. Uhaul lied about how much gas was in the truck and the mileage was inaccurate when I returned it. I made a move that was less than a mile and did three truck loads so telle how that added up to almost 20 miles and a half tank of gas. It didn't I got ripped off and will never use this company again!
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TIFFINI C. on 4/13/2013
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N/A
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BENJAMIN R. on 4/12/2013
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Customer service (the woman who took my order for the truck, NOT the man who closed me out) was awful. She was EXTREMELY rude. I needed her to move a truck so I could back mine up to the loading dock. She acted as if I made a personal attack on her. When she finally did it (after being asked twice), there still wasn't enough space for me to feel safe to move. I asked her to move the second truck. She said "I just parked all of these!" She grudgingly did it, giving me a dirty look the entire time. After having paid $65.00/month for over a year to store my goods at this location, then to pay for a truck, I would NEVER expect to be treated in this way. I was disappointed, offended and, frankly, outraged. I think Uhaul should make it up to me in some way, but that is on them. Either way, I will certainly never recommend this location to anyone else, and may blog about this incident in general.
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ROBERT M. on 4/11/2013
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friendly helpful customer service, very happy wiyh my experience
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JEFFERY K. on 4/8/2013
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Everyone was great at this office. Early Friday morning pick up and they were ready for me! Thank you.
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MICHAEL K. on 4/8/2013
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Return was quick and easy.
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LINDA H. on 4/2/2013
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Air conditioning didn't work right and wipers needed replaced
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RICHARD N. on 3/25/2013
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Cost for the rental was well above what I expected, and 4 times what was advertised in the windshield!
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terry s. on 3/12/2013
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Excellent customer service!! Thank you to the manager that handled our transaction, very professional and customer oriented. U-Haul should be proud to have her as an employee!!
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MARYANN M. on 3/10/2013
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Was told i could return at any uhaul,and when i tried the place said i had to take it to original uhaul where it was rented
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JILL-ANN H. on 3/4/2013
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They were unprofessional at return, applying false charges without looking into the contract or the truck. They were rude and unprofessional.
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MATTHEW S. on 3/2/2013
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The girl who helped me was so nice.
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JEFFREY b. on 2/27/2013
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Hot coffee in the am :)
Both women who checked us in/out did a great job.
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RONALD S. on 2/26/2013
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Very friendly and very helpfull. In and out in no time at all. Excellent employees with very fast service. Keep up the GREAT WORK. If need be I will be back. Give them all a raise.
Ron
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ARTHUR J. on 2/24/2013
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I talked to a man on the phone at the answer center, he told me that a truck would be ready at the lincoln park location, I got there, there was no record of the truck on hold for me and I ended up paying $10.00 more for the truck than was quoted and 40 cents a mile more than they told me, the lady at the Lincoln park office that was working at 1 pm was very rude when I tried to explain what the man at the call center told me.......I'm not sure who was at fault the man at the call center or the Lincoln park office but I was very unhappy with the outcome.
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