Location was fine. Owners of pizza place was very helpful. App was glitchy. She called Uhaul owner for assistance. Overall- truck was fine. Ran fine. No issues. The inside was not the cleanest nor did it smell the best. It smelled like someone smoked a cigar or a bunch of cigarettes prior to my reservation. Mud was inside. The check out asks for your opinion of the truck. But if you say it smells and does it need to be cleaned for the next customer, it charges you a cleaning fee. Thats wrong. I shouldn't be charged a cleaning fee for something I didn't do. I am merely reporting it. Next, I was charged for mileage I went approximately 5 miles I was charged I believe 9 miles. Mileage is not accurate from the system setting it before. No one is there to assit with the rental. Lastly, the doggone lock box#6 is horrible. It took three of us to open the lock. Turning to the combo is stuff,but actually opening the lock was way to hard. Its almost like it is glued or rusted close. The process was enough for me to not to use Uhaul for my actual move.
Tabitha W
AJ Pizza & Cheese Steak
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One-Way and In-Town® Rentals in Alexandria, VA 22304
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- 3.0 Average Customer Rating
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I was suppose to go to Columbia pike. This location was difficult to check in. Do not send senior there. It took an hour to get the key. You also charged me for that hell!
Caren MThe app was horrible and didn't recognize that I was at the location in the truck. Had to use a friend's phone
Andrew GThe checkout process was a huge pain in my side. I expected the point of mobile checkout was meant to be seamless and quick, but it was more time consuming and invasive. Definitely wont be doing this again.
CLINTON WGetting the uhaul was difficult due to the mobile site kicking me out multiple times.
Patricia L