Using the 24/7 online pickup was a nightmare. I called the customer service line 2 times and went to two UHaul locations trying to find someone who would help me understand the app and not a single person knew how to use it. It was so incredibly frustrating and unclear. Additionally, I was overcharged when I was trying to reserve a truck. I was promoted to choose the Springfield location for drop off to save $40-50 dollars but instead I was charged for the extra miles it took to get to the promoted location. Additionally, I was supposed to get a dolly to help with my move ($12) and my pickup location no longer had dollys but I was still charged for it.
Sydney Abele
Founders Plaza Sunoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Hartford, CT 06108
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Easy access location with a gas station so fueling up on return is a breeze.
Megan SmithI won’t recommend anyone for the simple fact that I gassed up the truck before returning it and was still charged for gas. Charging $30 to put gas in a truck is ridiculous especially when the U-Haul company is located at a gas station.
tamicka hastinesYou’re website advertised that I could rent blankets at the location. I couldn’t. It’s a gas station. Not their fault. Yours
Neal ForteA refund for over estimating how much gas to put in. Ended up paying for extra mileage that we went over with but also paid for too much gas and would have fathered those just both cancel each other out. However we lost 50$ altogether…
Daesia Andrews