U-Haul Moving & Storage at Franklin

U-Haul Moving & Storage at Franklin

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Address

4400 Franklin Blvd
Eugene, OR 97403

(541) 726-6051

(W Of Spgfld Bridge)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Storage access

  • Mon-Sun: 24 hours

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Eugene, OR at U-Haul Moving & Storage at Franklin

Moving to or from Eugene, OR, 97403? Get FREE truck rental rate quotes at U-Haul Moving & Storage at Franklin. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Eugene, OR will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage at Franklin

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Eugene, OR.

Cargo vans and pickup truck rentals in Eugene, OR

U-Haul cargo van rentals and pickup trucks in Eugene, OR are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Eugene, OR, 97403. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Eugene, OR, reserve a van for your moving needs from U-Haul Moving & Storage at Franklin!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

LYNN W. on 8/21/2014
Rating: 1 out of 5 stars

While I found 2 staff members at this location, Sandy and Johnny, to be very helpful and provided excellent service, some of the other staff were better than others.The biggest issue with my entire move starting in Tucson on 06/10 was with your call center. The customer service provided by your call center was deplorable.I made reservations that were not completed correctly, I was given information that was absolutely false, like being told by multiple people that I had a reservation for a storage unit in Eugene, only to arrive with everything I owned in a truck and being told that they had no reservation and nothing available. Thanks to Sandy at the location she was able to magically find me a unit. I had called in several times before my departure and while on the road to confirm the need for storage and was told each time that there would be no problem. In Tucson they failed to have the truck for me that I had reserved, even after checking the previous day and being guaranteed the truck was waiting for me. Then having to drive all the way across Tucson to get a truck, leaving the crew I was paying to load my truck waiting for over 2 hours (which I still had to pay them for.) At each store location I witnessed other customers angry and yelling at store staff because of similar problems, and was told by all store staff that they recognize how poor the call center operates, but that they are helpless to do anything about it. This puts them in the terrible position of being held responsible for the ineptitude of others, and catching all the heat. There were other problems as well, too lengthy to include in this email. Please feel free to contact me at 520-390-1364 if you care to address these issues personally. I will never use your company again for moving, and will be recommending anyone who should ask me that they use another service other than U-Haul. Lynn Webster

BRIAN B. on 8/21/2014
Rating: 5 out of 5 stars

I never expected such a great experience at a Uhaul location. Staff was more than accommodating and provided a five-star experience for me kn mu moving day. Thank you!

KELLY O. on 8/20/2014
Rating: 4 out of 5 stars

Check the transmission fluid and oil levels before you rent the vehicle. Other than that everything was fine. We lucked out driving a truck that had no - none - nada transmission fluid over mountain passes and in very remote areas.

casey c. on 8/20/2014
Rating: 4 out of 5 stars

Everyone I communicated with was very friendly, they were forgiving of a few mistakes on my part as well!

Robert J. on 8/18/2014
Rating: 3 out of 5 stars

more counter help

ROBERT F. on 8/18/2014
Rating: 3 out of 5 stars

The equipment was taken care of but had seen better days. The time to rent the vehicle was long despite pre registering.

NORMAN H. on 8/16/2014
Rating: 4 out of 5 stars

I feel like they just threw me the keys and said good luck. But all went fine after I figured out where the emergency brake release was located and what the "tow/haul" was supposed to mean, as dumb as that sounds.

Kelli C. on 8/16/2014
Rating: 5 out of 5 stars

Everything was great and Jerry is a terrific guy and very helpful!

randy f. on 8/16/2014
Rating: 5 out of 5 stars

Sandy and the staff are wonderful. Professional and friendly. We will be back!

VINSON T. on 8/15/2014
Rating: 4 out of 5 stars

This location has been pretty good. Been here multiple times. Never had any complaints about them.

Tamara A. on 8/15/2014
Rating: 5 out of 5 stars

Friendly, professional, informative staff. Truck was in excellent condition and easy to drive.

GARY L. on 8/14/2014
Rating: 5 out of 5 stars

Very friendly and helpful. 2nd time I've rented from this location and they were great both times!

JEFF F. on 8/12/2014
Rating: 5 out of 5 stars

Check out was a breeze. Friendly staff and call center employee was very helpful. Being new to the area it is nice to have someone who can help you with directions and knows the area to inform you where and how to get into the drop off lot. .

HOLLY L. on 8/11/2014
Rating: 5 out of 5 stars

Friendly service and easy drop-off. Thank you!

SEAN H. on 8/8/2014
Rating: 1 out of 5 stars

When renting the vehicle I heard the loud whine from the truck. I had made a comment to the rental agent saying that truck doesn't sound good, who simply laughed and said well that's yours. I have been driving trucks for years and have a long rental history with uhaul.. and I have never felt so unsafe in a truck.. I reported my issues with the vehicle to the store and they just brushed it off. I will never rent from this location again.

JEFF J. on 8/6/2014
Rating: 1 out of 5 stars

Worst moving experience ever! Please see service ticket ref#482413. I picket up the truck on the Franklin location. They told me it was ready to go and it was runninng when I climbed into the truck. I drove it to our home 8 miles away and parked it in the driveway to load. After loading the 26' truck I went to start it and it wouldn't start. We were on a time schedule and I had to call road side assistance. That took a couple of hours which meant we were going to miss connecting with movers at our new location. PLEASE NOTE: The truck given to me had a service ticket attached to the key that said, "Dead Battery" It also had a red label at the bottom that said, "No Ready for Consumer...Do Not Rent." I saw this as I sat waiting for road side assistance. They came and jump started the truck and told me to drive it for 15 minutes to recharge the battery. (it was T&M Towing). I drove it all the way to Vancouver WA which took over 2 hours. I parked it in the driveway to unload some items and once I turned it off it wouldn't start again. We had only a few hours left to make it to our storage unit before it closed and it took road side assistance another 2+ hours to come and fix the truck (they actually replaced the batter this time and fixed the engine). However, the damage was done. We had missed our deadline and I had to take an additional day from work to compensate for the fact that the Franklin location gave me a vehicle that they shouldn't have ever given to a customer. UHaul customer service was even worse. When I called to complain they said that "There was nothing they could do...but I could give the location a bad review." The roadside assistance customer service people were great. However, overall I'd encourage everyone to avoid UHaul and especially the unprofessional and uncaring group located at the Franklin location.

DANIA H. on 8/6/2014
Rating: 1 out of 5 stars

I am unable to rate the return destination due to the fact my son was the one who returned it. I do know he was no pleased when he found out they charged my cc $20 fee after telling him they would not.

Ann R. on 8/6/2014
Rating: 5 out of 5 stars

We have had storage at this location and have rented trucks from them over the past 2 1/2 years for moves for ourselves and our children. We have always had helpful, friendly service from them.

GINI H. on 8/5/2014
Rating: 5 out of 5 stars

The first trailer they picked out for me had extremely worn chains.... they switched trailers, but it should have been caught upon check-in inspection from the previous rental. While it was no big hassle for me at the time, a better check-in system might be in order.

jan v. on 8/4/2014
Rating: 5 out of 5 stars

Efficient, friendly agent.

JAY J. on 8/3/2014
Rating: 3 out of 5 stars

The employees at this location were extremely friendly and accommodating. However, they provided me with a U-Haul turn-in location of 16530 Hwy 99, Lynnwood, WA. I learned that that address didn't exist when I attempted to find it. When I attempted to return the trailer at a U-Haul business in Lynnwood, in the 14400 block of Hwy 99, an employee informed me that I would incur an extra destination charge because I didn't return the trailer to the contracted address. So I returned the the trailer to a U-Haul business at 16503 Aurora Ave, Shoreline, WA. That business address was the closest to the contracted address of 16530 Hwy 99, Lynnwood, WA; I believe the original employee transposed the last 2 numbers of the address. When I was turning in the trailer at that location, the employee helping me informed me that origination U-Haul stations often put erroneous turn-in locations/addresses in their contracts and U-Haul always charges the customer a penalty/destination fee for U-Haul's error. I was informed by the employee that I incurred an $88 'Penalty/Destination' fee because I did not return the trailer to the contracted address, even though the address was erroneous. I refused to pay for their mistake and they accepted my position on the matter; they provided me receipt reflecting that owed nothing.

BRENDA F. on 8/3/2014
Rating: 4 out of 5 stars

Today's crew was a little too casual.

JANA T. on 8/3/2014
Rating: 3 out of 5 stars

They called me early twice and left me voicemails before my truck was due to be turned back in. The first time they told me that I was late turning it in and the second time they told me I was late. However they were calling the wrong customer because my rental truck was not do to be taken back in until 4:00.

PETER D. on 8/3/2014
Rating: 5 out of 5 stars

Easy to drop off the vehicle after hours.

MICHAEL C. on 8/3/2014
Rating: 5 out of 5 stars

I was very satisfied with service we received !