I would highly recommend the Falling Waters U-Haul. Everyone was very friendly and helpful. This was our first experience with using a U-Haul. I would definitely use them again and recommend them to our family and friends.
However, I was very disappointed with the service at the Maugans Avenue U-Haul. My husband had reserved a 10-foot truck from them for the same time period. We had a confirmation number from them as well as visiting their location on Monday, May 26th to confirm the reservation and look at the truck. When we arrived on Thursday, May 29th to pick up the truck, we were told that they didn't have a truck for us because our truck was given to someone else. The gentleman working the desk told us that we could file a complaint with the company. We explained why we needed the truck and he did place a call for us and reserved us a truck in Falling Waters. We live in Hagerstown about 5 minutes away from the Maugans Avenue location. It was an inconvenience for us to drive to Falling Waters, West Virginia, but we had to make the trip because we needed the truck. We needed to move our son to Philadelphia for a new job that he was starting on Monday, June 2nd. Thank you!