While this location was acceptable, the entire experience was an absolute nightmare. I initially booked a rental to be picked up just a half mile from my home. Shortly after booking a text informed me the pickup location was moved 11 miles away. 2 calls attempts to resolve resulted in disconnections. 3rd call confirmed nearest location on day needed was at least 11 miles away. When I call back just a few hours later, after discussing with my husband, I was now told there was a truck just 1 mile from my house on the day I needed. Fast forward to pickup day. Truck is not at the location. Business rented it to a man who needed it just for a few hours and gave him $100 cash. Oops, he can't return it for 3-4 days!!. Now we get rescheduled at a location 8 miles away. Business closed so must do lockbox access. The process to get "approved" took 20 minutes.. chat became unresponsive and I had to resolve via phone. I left the location at 4:05pm and had it returned at 5:15pm. Just a whole lot of headache for a 1 hour rental!!!!
Peggy W
Jims Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Minetto, NY 13115
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Customer Reviews
- 3.0 Average Customer Rating
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The drop off location was not very inviting. The location was very small and almost nowhere to park. Curb appeal not very friendly.
Courtney NThe windshield was cracked when I picked it up. It was stuck, I had to get it unstuck. I had to clean everything off (snow and ice). He had none of the accessories as far as boxes or dolly or covers. Would not recommend.
David B