There was no office where the trucks were parked. Had to go to another location to do paperwork and then 10 miles to get truck. Would be nice to let renters know where to sign for truck before going to pick it up. The office staff were very nice but uhaul has it set up wrong to get the truck.
Kathryn O'Neil
ARSE Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ponce De Leon, FL 32455
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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John BenderWhen you offer an unstaffed location for drop off, that should be very clear. The website indicates that this site is open 8am to 12pm which seems to indicate staffing. A text to the number on the sign about renting vehicles on the site went unanswered. The number given in the contract to call although a local number sent me to Colorado and that fellow didn’t know anything about this location in Florida. Finally, if you require customers to use the internet, you should site your locations where there is internet. This is a rural location and it took over an hour and a half to complete the return, the whole time hoping not to be dropped again as I had been multiple times before. A phone call to your help line was also dropped. Would I recommend this site, never. Would I rent from U-Haul again, not without overcoming a lot of reservations.
Malcolm CrotzerHorrible reception. and cannot contact anyone. Took hours to get the rental.
William Harrison