1. Owner was out of town and had no backup who could check me out. 2. Owner never returned my phone calls. 3. No on on-site to help with equipment hookup. 4. Almost an hour wait before I was able to take the trailer and that was only because uhaul called me and finished the checkout online. 5. Whole Scheduling was a mess. Originally reserved equipment in Brooks, but they didn't have the trailer, so why would I have been able to reserve the trailer online if it wasn't at that location? Told that I'd have to pickup at a different location, no offer from uhaul to transport equipment to Brooks, resulting in a 100km return trip to Bassano to get the trailer. No offer of compensation from uhaul for the inconvenience and 100km round-trip.
Allen Thiessen
Moffatt Delivery Services Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bassano, AB T0J0B0
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- 1.5 Average Customer Rating
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The owner need to update his information it’s not 24 hours a day. The owner is rude and unapologetic. The equipment was dirty, and not able to be dropped off at the city next to his. Which added 90km onto the trip. He was hounding me for the trailer back within 12 hours of getting the trailer. Overall 0/10 would advise anyone to look elsewhere before giving this guy any money.
Richard GodinSee above comment
Pam HauserThe tires on every unit are not suited for winter driving.
Conrad Tschetter