Very disappointed with the way this has turned. Pick up instructions were not clear and at the time of drop off there was no space available to park the vehicle. Customer support took more than 30 mins to respond on call and online chat was also terrible, no response on time. It was freezing cold out and I was waiting for instructions to park. The vehicle was not even clean from inside and I have uploaded the pics on the application. Tried to connect with vip auto service inc but he refused to help and said he is not associated with u haul. What kind of customer service is this? Why would I pay for such a drastic and pathetic service ? The drop box lock was so bad that it could not even open. I need a compensation immediately.
ASHU R
The UPS Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North York, ON M6A2A3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Would have preferred to know that there’s an after hours service fee. I unnecessarily paid $20 extra for it.
Jas bthe instruction was not clear, I cannot get the truck. 1st customer support hang up the phone on me, I wait them more than 30mins.
Chinnawut BI had ordered a dolly, it wasn't there, I managed without it, but I was disappointed.
Pierre GI was told i would only be charged for 20cad for 24 hours You guys charged me two times Also i filled gas for extra 15cad more than what was given to me Still there is not compensation Give correct information or dont Dont cheat customer atleast
Siddharth J