TY H. on 5/23/2013
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Brought truck back and had to wait for staff to figure out the computer and run back and forth to truck for information (over 10 minutes). By that time they said we were over the 24 hour rental!!! We informed them that we had been waiting on them and they reluctantly gave us the 1 day fee.
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JEAN-DIDIER G. on 5/17/2013
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Great service. Excellent and speedy checkout.
Thanks
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WAYNE B. on 5/13/2013
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Truck was dirty and not in the greatest of condition. Driver door would not unlock with the key causing me to have to open from the passenger side and crawl across the cab to open the driver door. Vehicle was not very clean.
More importantly, I booked my reservation online for a Sunday, May 12, 2013, pick-up. I then received a call, actually multiple calls, from the pick-up location telling me that they closed at 12:00 Noon on Saturday and that I would have to pick-up the truck before that time on Saturday which was an inconvenience but doable. Initially I was told that would cause my rental rate to increase by over $50.00. When I protested that, I was told that I could pick up the truck on Saturday at no additional cost. Seems the website would not allow for a Sunday pick-up if the location is not open on Sunday. And, in such a case, it would seem that the renter should not be penalized, charged more due to the location no being open as the reservation system allows.
Also, I have rented from this location on multiple previous occasions and have never experienced the poor level of service that I received this time.
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patricia d. on 5/6/2013
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Not going back. Been there several times to rent same size uhaul for dance competitions..... Always takes forever to check it out & then return it! Horrible service going somewhere else to rent. Will not return to this location
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EILEEN T. on 4/19/2013
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Person answering phone gave incorrect info about cost per mile and the credit of 30 miles. Service was good. Location convenient to Gainesville area.
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MARY I. on 4/9/2013
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Everyone was knowledgable and helpful. We will definitely recommend Signs and Banners to our friends.
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SUZANNE B. on 4/8/2013
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Store did not open on time, van reservation had to be re-done. Price I was quoted online did not match price that was on the contract. We only needed the van for a few hours, and no one was there when we dropped it off. Not a bad experience, but not a great one.
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DOLORES K. on 4/4/2013
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Shorten the registration and pickup time. Very hood experienve. Very helpful.
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SCOTT M. on 3/25/2013
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on the website mention that you pay for gas used and u need to show proof of insurance
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DERREICK N. on 3/18/2013
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Have people there that know how to rent different equipment. I was charged $90 to rent a tow dolly for 18 hours. They tried to charge me for mileage even though on uhauls website it say you guys don't charge for mileage on tow dollies. I had to go back and explain this to them so I could get a refund. I bet if I didn't come back you guys wouldn't have said anything.
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BRIAN H. on 3/11/2013
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Easy drop off.
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SHARON H. on 3/9/2013
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Friendly staff!
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Peter G. on 3/2/2013
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Awesome service, fast, and extremely convenient location.
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Melba M. on 1/28/2013
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Highly reliable and very accommodating. Would definitely recommend this location to anyone I know.
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