The computer system was absolutely horrible. I will not be retuning to this uHual location.
Jasmine Edwards
HDR Auto Body Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gaithersburg, MD 20879
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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My U-Haul broke down unexpectedly and I was incorrectly charged for the whole experience. I would never in a million years suggest U-Haul TO ANYONE EVER. It is terrible and I demand a full refund for being given fault equipment then being charged for it. I will involved my lawyers asap if I am not fully refunded
Brent MartinThe location was tough to find. I went to the UHaul on Snouffer School Rd, then to the one in AirPark before finally locating this one.
Gagandeep SinghThe people were friendly at the location but they were a little challenged the computer system and getting my "pre-paid" rental organized. Their location was a bit of a challenge to find (they need a better sign).
David KyleMy reservation was for a truck, furniture pads and a utility dolly. When I arrived only the truck was there. I had to go to another depot to get the pads and the dolly and at this depot the staff was completely indifferent to my inconvenience. When the first depot became aware that it could not meet the contractual requirements of the reservation it should have taken steps to procure the supplies from the other depot to complete the reservation order. Failure to do so was a major fault in customer service and although the second depot was able to make good on my requirements, I did not receive the slightest indication of regret that U Haul had failed to live up to the terms of the reservation. As a minor point the first depot (HDR Bodyshop) did not have a working printer to supply me with a record of the truck rental or of any proof of possession during the rental. In all, a disgusting and utterly annoying experience.
Malcolm Keen