The truck was very clean. Not sure if one is available on site, but a scraper would have been useful as we brought our own.
Patrick Breadner
Some Place Safe Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Guelph, ON N1E6T9
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Customer Reviews
- 4.0 Average Customer Rating
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Next time, tell the customer that the 10' truck uses miles/h on the dashboard. The km/h is there, but the numbers are small and faint. At first, we didn't realize that the large numbers are miles. Without Google map speed detection, we might have gone too fast.
Ada ChanMy helper banged their head on a metal bolt(?), and it was fairly painful. If someone could put a rubber stopper on it, that would be helpful. It was right over the back door in the middle, but more on the passenger side. The people very nice, it's just the access to the office after returning the truck was confusing because my son picked the van up and I returned it.
Lisa FedakI dropped vehicle off after hours so can not comment on the facility. Staff was friendly when I advised them of the vehicle condition and my poor experience with the pickup location
PAULM CROUCHU-Haul is renting uninspected death traps. Within 20 minutes of being on the road the steering went, then the brakes, then the tire blew, these things don’t just suddenly go. Fortunately this happened when we were going slowly turning a corner, otherwise it could have been an absolute catastrophe. Clearly no inspections or maintenance are done on these vehicles. Sat 2.5 hours on side of road with small children, 2 small dogs and hired moving hands for them to send a tire guy to change tire, calibre basically fell off when he removed tire, so he could confirm that it wasn’t drivable. Sat for another 2 hours waiting for a tow truck. Another hour to new location. Moving isn’t stressful enough without all this crap, what should have been a 2.5 hour move turned into a 8 - 9 hour move. And having to pay 4 times the amount to the people we hired to help lift things as we are seniors. Still waiting to hear back from someone at U-Haul to make this right. Don’t walk, run the other way from this company
Debra Fendley