After I had rented the truck I got a call that there was an emergency in my family and I needed to go to another town ASAP. I tried to call where I rented from and got no answer twice. So I called customer service and they allowed me to drop off the truck where I was as my wife was to
pick me up to go where I was needed. After I returned home I got an ugly call from the person I had rented from and told I could never rent a truck from him ever again. He wanted that truck to stay at his lot. Everyone else was Awesome but he was a jerk. Hope the main office deals with that type of attitude. I will never rent from that location again.