1: Train the people on how to properly use your software on the computer. I sat for thirty minutes waiting for the man to get my paperwork correct. He called for help 3 times and failed to make the necessary corrections to my account. He just gave up. Very unprofessional.
2: Train the people on correct procedure. When I mentioned that the drop-off location had not been confirmed, I was told I could drop it off anywhere. Turns out this was incorrect.
3: I received a text on Sunday telling me to call and confirm my pick-up information at the Hayward office. When I called a very rude man with very poor English skills answered the telephone and told me they were closed and not to call this number until Monday. Since I would already be on an airplane early Monday morning, that would have been impossible to accomplish.
4: I was assured the truck had been inspected. I had engine trouble almost as soon as I got onto the freeway. The problem continued throughout the trip. Clearly someone failed to drive it on the freeway when they "inspected" the engine.
5: I ordered 20 blankets for my furniture. He had 12. He gave me 10. I really needed 20. There was plenty of time from the initial order until my arrival at Hayward to get my order correct.