dennis s. on 5/20/2013
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Employee "Attitudes".
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TIM M. on 5/19/2013
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noting I can think of. Service was very good. Got me in and out with no problems at all.
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Daryl H. on 5/18/2013
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Even though I had reserved the trailer online it still took me 25 minutes from the time I got to the store until the paperwork was done...I don't feel like I saved any real time reserving it online.
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Kevin J. on 5/18/2013
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More customer parking.
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JON D. on 5/18/2013
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Great place! All the supplies you need rite there. Great service.
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mike s. on 5/11/2013
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Russel provided excellent service to us. We had trouble deciding on the size of truck and the right one for the distance we were going. His help was excellent.
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LA-TISHIA D. on 5/6/2013
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Personally, I feel the staff at this location is ideal for the community it serves. My "tiny" issue was with the reservationist, which I politely addressed today over the phone.
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MARIN C. on 5/5/2013
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Don't promise pick up at a location that doesn't have equipment, and tell us at the last minute to pick up 40 mins away.
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cristy J. on 5/4/2013
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hire more people, the people you hire should actually be kind to customers instead of telling them that they are stupid, they should actually know what they are doing instead of treating the customer like crap when their equipment was not put in properly. They should then not accuse the customer of "messing things up" They should be thorough in their job instead of telling the customer that their vehicle is the problem and walking away. Customers do not have to rent from you, I was late to my destination because of your poor customer service. I will not be renting their again.
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Steve A. on 4/30/2013
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Be More personable,the experience less than friendly
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RANDY G. on 4/28/2013
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Each of the U Haul Employees that assisted me were very helpful and excellent communicators. I was very impressed! Thank you!
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ROBERT B. on 4/27/2013
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Outstanding customer service! Great people working there.
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LONNIE C. on 4/24/2013
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a little expensive for a one way trip
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robert t. on 4/24/2013
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I frequently use uhaul for my business and Debi the manager of this location makes every visit fast and easy every time!!
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Robert B. on 4/22/2013
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The team is awesome. Professional and courteous. You can tell that they cared. You just need more employees. I had to wait more than thirty minutes to get my vehicle. I registered online for express service. That didn't happen. Not your teams fault - just a lot of customers. Too many for one person to handle.
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CLIFFORD S. on 4/20/2013
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Returned truck early - no problems turning it in. Very professional service.
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MIGUEL R. on 4/18/2013
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Following do it good, congrats.
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JAMES ANTHONY W. on 4/18/2013
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Friendly service with a smile!
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LUCIANO O. on 4/13/2013
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Guy was a little curt this morning. But all other staff an experiences have been great.
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ROBERT S. on 4/12/2013
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U-haul as a company can work on refining the surcharges to where a 100 mile trip isn't more expensive than a 30 mile trip on the rental fee. And be more up front on the total cost.. Not 39.99 oh, plus this, plus this, plus this and plus that! We need you or we wouldn't be there. Just tell us
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angela b. on 4/8/2013
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The workers there are either liars and or thief's. First of all I called to see what time I had to bring the truck back and they told me with in 59 minutes of my rental time. I returned it with in the time frame and then they tried to charge me for another day. Then I left my garage remote in the vehicle went back before they opened and was told they don't have it. They either didn't look for it or have a thief working for them. I shut my garage door and drove directly to the location grabbed everything but my remote. Promptly called back only to be told they were top busy to check and to contact them in the morning. Now some dishonest thief is running around with my address and the remote for my garage. Not to mention the $40.00 it will cost me to buy a new one. Your employees there are rude as well. When I was at the desk renting my van all they were doing was bad talking the previous customer like I wasn't even there. I have had it with Uhaul!
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CHARLES F. on 4/8/2013
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Very helpful personal.
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thomas c. on 4/6/2013
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Fast and easy.
Trailer I rented (6' X 12' box) pulled great, and I had no problems.
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LINDA L. on 4/5/2013
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I was told the store opens daily at 7am ! I arrived by 8am on Sunday morning ,after working all night ! I was the first in line and waited at the door with the ramp ,until they opened a little after 9 am ! People that came just before 9am ,started lining up at the other door ,with the steps ,and ofcourse he opened that door first ,so people scrambled into the store ahead of me and were the first to be waited on ! Then ,with only one person waiting on customers ,when he got to me ,he also waited on another customer ,that hadn't even been in line ,that just walked in the door ! I felt that was not fair ,for us that politely had waited in line for a considerable time ! With a store full of customers ,there should have been more help ! And you don't wait on someone that just walks through the door ,when you have a whole line of customers waiting !
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paul l. on 4/3/2013
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Everything war perfect. good job Hemet u Haul
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