U-Haul of Henrietta

U-Haul of Henrietta

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Address

290 Jefferson Rd
Henrietta, NY 14623

(585) 292-7000

(Hwy 252 W Of 15)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Henrietta, NY at U-Haul of Henrietta

Moving to or from Henrietta, NY, 14623? Get FREE truck rental rate quotes at U-Haul of Henrietta. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Henrietta, NY will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul of Henrietta

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Henrietta, NY.

Cargo vans and pickup truck rentals in Henrietta, NY

U-Haul cargo van rentals and pickup trucks in Henrietta, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Henrietta, NY, 14623. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Henrietta, NY, reserve a van for your moving needs from U-Haul of Henrietta!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

Tania B. on 4/25/2015
Rating: 4 out of 5 stars

Great experience. I would definitely use again.

John L. on 4/22/2015
Rating: 5 out of 5 stars

I will be back!

Mallory S. on 4/22/2015
Rating: 4 out of 5 stars

Maybe some more staff. There was a girl in training when I was there, so it looks as though that is being taken care of.

Jan M. on 4/21/2015
Rating: 1 out of 5 stars

Your staff was rude and ridiculous. I filled the gas tank with $30 worth of gas when I only went 40 miles total. The gas gauge needle was not working correctly and your guy at first told me to put more gas in or he would charge me this ridiculous amount of money. So I put in another $10 and it went way above where I was supposed to be because of the gauge needle. I asked for that $10 back and your "manager" said uhaul does not compensate for over filling. You damn gauge was broken, not my fault. I will never go there again. I own a restaurant just down the road and I will be sure to tell my patrons not to waste their time. Some of the ones I have already told said they have had a similar experience and they will not be back.

Gary P. on 4/21/2015
Rating: 4 out of 5 stars

There needs to be a faster system for picking up and dropping off equipment. It took me 30 minutes to pick up a reserved truck and well over 30 minutes to return it. One person at the desk, who also had to fill propane tanks for customers, is not enough. Good equipment, good rates, too long checking in and out.

Derek E. on 4/20/2015
Rating: 3 out of 5 stars

The wait for picking up the truck was close to 25 minutes when there was only 3 people ahead of me. The facility seemed understaffed. The truck had brakes that made a significant amount of noise. However, the employees were friendly and professional. I would use the site again but would like the process to be shorter.

Sarah L. on 4/20/2015
Rating: 4 out of 5 stars

It seemed to take a long time to check in - making check-in and drop-off more efficient would be great!

bill g. on 4/19/2015
Rating: 4 out of 5 stars

Your equipment is WAY much better and newer than six years ago when I rented from UHaul. I was using another local company in the meantime until thier equipment became really bad and caused problems for me. Now I am back, hopefully for the long term. Your staff has great customer service and are easy to deal with.

seerat s. on 4/14/2015
Rating: 3 out of 5 stars

Reservation # 87985091 Last Name: Sodhi " I had the worst experience using U-Haul and will NEVER recommend it to any of my friends as my wife and I had a horrible experience using the 10 foot truck that we had paid over $350 for ! We rented the truck from Rochester, NY on 10th April on Friday as we were planning to drive the truck at 7am on Saturday(11th April) to Manhattan,NYC as we had to reach our apartment building in good time as the moving facility timings end at 5PM. When we left at 7am, the truck didnt start as the battery was DEAD and no, I did not leave the lights on as they were on AUTO and road side assistance didnt come till 8:30am which got us to leave at 9am which eventually made us miss our move in dead line as we arrived at our apartment after 5PM which made it extrememly difficult to take permission at that point to allow us to move in. Not to mention the battery died yet again at our apartment and we had stand on the road and wait for ROADSIDE attrendance to come and fix it again which took over an hour which also meant the location we wanted to drop the UHAUL to had closed by then and we had to drive the truck to an inconvenient location all the way to west side. A trip that should have taken 6-8 hours all in took us 12 hours !!! becasue the truck didnt work TWICE in a span of 12 hours. On the arrival of the roadside assistance at the second time, he had to change the entire battery because quoting the mechanic, "THIS BATTERY IS NO GOOD". The lease Uhaul could have done was to send someone to take the truck from us from our apartment rather than making us wait for roadside assistance when the truck died on us the seocnd time ! The customer service was not helpful at all as they argues with me on the phone and basically told us that we "SIGNED" the contract so it was our problem to get the trcuk to a uHAUL location. I get that ! but I dont thinkl its unreasonable to expect to get a truck from uhaul that hasnt been checked thoroughly and died twice in the same day !!! I am an alum of the University of Rochester and my wife went to RIT and both those universities are going to hear about this and I will make sure both schools hear about this as the level of service was below par for a company like UHAUL ! Very disappointing !!!!!!!!!

rocco t. on 4/13/2015
Rating: 1 out of 5 stars

Stop letting staff act like spoiled children. The chubby guy at the counter was beyond rude

GREG L. on 4/11/2015
Rating: 5 out of 5 stars

I was originally scheduled to pick up this car-hauler at the Irondequoit location HOWEVER, your "Traffic Control Manager at U-Haul's regional office in VICTOR, NY" screwed up and sent the WRONG trailer to that store!!! Thank GOD that you store manager's are able to do their job well!!! Irondequoit And Henrietta saved the day for me!! (Give them a raise!!)

David K. on 4/11/2015
Rating: 5 out of 5 stars

All went well. I was completely satisfied.

william s. on 4/9/2015
Rating: 5 out of 5 stars

All the people were friendly and helpful.

Casondra M. on 4/8/2015
Rating: 5 out of 5 stars

I did have to sweep out the back of my rental cargo van myself before I could load it at home, but the rest of the van was great and very clean.

Hetal P. on 4/8/2015
Rating: 1 out of 5 stars

I am not sure why Uhaul charged us more when we didn't even drive more than 20 miles. Kind of ridiculous. I wish I had just borrowed a friends truck instead. I will never use Uhaul again, it is a rip off.

ADRIENE B. on 4/7/2015
Rating: 1 out of 5 stars

The manager at this location had to fix the bumbling of his workers that made me miss a day of work because they refused to put a trailer on my truck . Thanks to the helpful guys at the Ridgeway and a Long Pond location, I got a trailer for my truck, and the manager at the Henrietta location fixed the problem and was very helpful as well. However, those workers need to be retrained .

Stephen N. on 4/7/2015
Rating: 4 out of 5 stars

Drop off was seamless and fast.

Eijah B. on 4/2/2015
Rating: 1 out of 5 stars

04/01/2015 My daughter rented a 10in U-Haul truck with safemove insurance from U-Haul of Henrietta on 290 Jefferson Rd Henrietta, NY 14623. 04/01/2015 My daughter returned the U-hual truck workers said it looked good and billed $24 she signed and left. U-Hual rep (in training) later told my daughter she owed $800 for truck damage. Poor customer service at U-Haul of Henrietta. I walked into the U-Haul and did not see my daughter.The manager was stand offish and dictated to staff how to handle the problem while he was talking on phone. I called my daughter she was outside, she told me the female rep in training was following her. Very unprofessional to confront and follow customers out the establishment yelling at them to come back in and settle the bill! The rep said she did not know that my daughter purchased safemove insurance, the manager told her to detain my daughter. My daughter and I proceeded inside and was directed to worker Anthony Spitz at the front desk. The manager took me to van to show me damage that was not there when we returned it. I told the manager we had safemove insurance purchased for the U-Haul. I asked manager if he could show me something in writing that we were responsible for damage when you have safemove insurance. Manager proceeded to walk away, so I continued speaking to front desk worker Anthony. The entire staff on duty was rude, I stood there waiting for someone to give my something in writing and Anthony gave me a printout of a $125 bill and told me to take it up with corporate. I told him we would dispute the charges. Anthony charged the card on the U-Haul without authorization to do so. He also said paying $125 now would avoid being billed an additional $30 if we did not pay the bill right then. After all that, the money was withdrawn without discussion, permission, nor authorization. My daughter bank said to file a police report because this was theft and they will refund the money. I see online Safemove protection includes no deductible. So why was my daughter charged $125 deductible? If you review the cameras that day, staff and management handled the whole situation unprofessionally.

Jared H. on 3/30/2015
Rating: 5 out of 5 stars

Great service. Pleasant, efficient, friendly. Well done!

Michael M. on 3/30/2015
Rating: 4 out of 5 stars

Very friendly and helpful staff.

Amy M. on 3/28/2015
Rating: 3 out of 5 stars

Brandon was very efficient.

william y. on 3/27/2015
Rating: 3 out of 5 stars

The truck was substandard and no discount was offered.

Jeffrey H. on 3/25/2015
Rating: 5 out of 5 stars

great location easy to work with always friendly and attentive

Daniel N. on 3/22/2015
Rating: 4 out of 5 stars

The general manager was very helpful in getting the trailer hooked up and ready for me. He definitely made me want to come back to his store for future rentals.

Tony B. on 3/15/2015
Rating: 2 out of 5 stars

I have been using Uhaul for 40 years and the equipment was below standard. Brandon was helpful but he was only a part timer the manager was indifferent to my complaint. Brandon should be the manager based on his customer focus