WAYNE W. on 6/17/2013
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Make sure your equipment is clean and your staff has knowledge. We have rented from this location on many occasions and never had a bad experience like this time. Always keep your equipment clean and provide excellent cust. service make your repeat clients happy.
I don't think as for me I will rent at this location again sorry.
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LESLIE J. on 6/16/2013
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Drop-off was a breeze. Took no more than 2 minutes!
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MELISSA S. on 6/14/2013
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NIGHTMARE!!!!! Will never use uhaul ever again and I will make sure people I know never use Uhaul after the ringer they put me through. I 'm also reporting this incident to the BBB.
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SANDRA W. on 6/11/2013
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I just don't like the location.
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IRENE N. on 6/11/2013
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Gas tank was 1/2 full, not 5/8 as he said. I didn't notice until I got home (home was close...5 min drive). Was a little annoyed with that.
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SHERI C. on 6/10/2013
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We were sent across Houston to multiple locations because suddenly when we arrived the places were "full". This place tried to turn us away as well.
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PATRICK L. on 6/9/2013
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I first tried to reserve the auto-transport trailer at your I-10 location (10220 Old Katy Road) and had the most horrible customer service experience with Innocent Ochiobi who was rude and totally incompetent. I will never go back to that location as long as she is there. I then tried to order the trailer on-line from your website and was also unsuccessful there as your drop-down menu did not list my towed car, so I finally called your 800 number where, after multiple tries and long wait times, I was finally helped competently by Amber at the Houston Regional Center covering the Sharpstown location, where I requested the trailer to be delivered. The customer service at that location was awesome. Patrick Sams helped us hook the trailer and position the car on it in a very helpful and competent fashion. Night and day between the two locations.
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Yeming F. on 6/2/2013
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Friendly stuff and great service.
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dj R. on 6/2/2013
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I was extremely unsatisfied about how I was turned away from my original drop off location...they were under staffed and I was turned away and told to go to another location (down the road)...very unprofessional! !...when I went to the other location. I was told that they could not help me either...I got on the phone and called 1 800 number...they were very professional and handled the situation quickly...I will think twice the next time I rent from u haul again...
Thanks...I hope you can learn from my poor experience
D.J. Ribby..
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PRASHANT R. on 5/22/2013
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Less wait time for service
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ALBERTO R. on 5/21/2013
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hola todo fue exelente buena atencion muy amables los felicito todo fue exelente recomendere a todos mis amistades y yo usaria el servicio sin pensarlo dos veces gracias nos vemos.
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Gary R. on 5/20/2013
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I used the drop box for return and requested an email receipt. I received the email promptly the next business day. Although I did not speak to anyone personally, the fact that my request was honored without my follow-up shows this location is considerate of it's customers.
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JOSHUA D. on 5/16/2013
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The drop off location initially selected called & told me they no longer had room & to find another location. Fresh off a full day of moving & without internet, I had to scramble to find a place. Uhual should either reserve the drop off or provide maps to multiple sites in the area to avoid this problem. It made for a very frustrating hour and a half driving in rushhour traffic trying to find a place that would take my trailer.
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GREISY P. on 5/9/2013
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The truck was extremely old and the brakes were not working properly. It was a scary drive. Never again renting a truck from uhaul.
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ELSA C. on 5/8/2013
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All excellent
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MARSHEL W. on 5/6/2013
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U-haul representatives in the Houston location were curteous and professional.
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ebrahim z. on 5/3/2013
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it was a great experience
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SUSAN R. on 3/29/2013
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The best trailer I have ever gotten from uhaul. It was new!
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GERTON AUTO S. on 3/13/2013
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Quick and easy. Very helpful and respectful gentleman waited on me. Thanks!
Drop off was equally good. No hassles. In, out, gone. Thanks!
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MICHEAL C. on 3/13/2013
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It would of been great if we got a hello or how are you doing at the door and a thank u when we left but I guesss friendly service was just too much for him
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ELEANOR B. on 3/8/2013
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- broken glass was left in the back of the truck
- had to wait to pick-up and drop off the truck as they were short-staffed
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Rodrigo U. on 2/23/2013
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The gas metter reads backwords in the computer report, having the F (full) indicator to the right when the metter shows the E (empty) in the graphic report. The attendant was very courteous by telling me about the mistake when I mentioned the few milles used,
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