Your UI for your app, explanation of how the “referral†system works, and your on the phone customer service is sub par. I had to wait over 45 minutes to pick up the truck for a verification because the application wasn't showing the chat from the customer service agent that was trying to tell me I have an out of state license and I need 2 different verification sources. We called customer service, and again, we're not told we needed 2 different verification options, and the rep was very short and standoffish. It would've been nice to be immediately told I need 2 different verification sources if I'm an “out of state†renter up front, and save us time.
Armin M.
Double Eagle Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Flowery Branch, GA 30542
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The truck was clean and ready to go. However, it was a little difficult to lock the back gate and the check engine light was on doe most of the trip. The UHAUL representative was nice to show me how to close the gate properly. Overall, the truck was useful for the local move.
Virginia P.The truck had some damages not register in the previous photos. The fuel tank was not full.
Edison R.The truck had been parked under a tree in the outside was filthy
JUSTIN L.Using the iphone check-in procedure for the first time, I was a bit annoyed that the UHaul website instructed me to bring my driver's license and location enabled phone - yet, when I arrived needed to have some sort of verification like a passport, employer contact , others. Whay was this not told to me beforehand?? I also found that the website didn't work for check-in, telling me that I was not at the right location - once I uploaded the app, the process worked perfectly. It is a great system, however, just a bit more info should be provided up front to make it a less frustrating experience.
Allen H.