Mack T. on 5/22/2013
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Their fees are outrageous. I left a blanket in the back and returned before the location opened the following day to retrieve it. "Im sorry but we have to charge that." They also lied to my face about who had control over the fees - I called the number for U-Haul traffic, and Bernie informed me that those fees were completely set by the location. When I went back to question them about it I got no satisfaction. I definitely will not be using them or U-Haul likely again.
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Ronald F. on 5/20/2013
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I reserved a hand truck. They did not keep one for me. Rented to others without reservations. I really, really, really, needed a hand truck.
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SCOTT A. on 5/20/2013
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Worked out well.
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SAM S. on 5/14/2013
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Staff was prompt and friendly
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JOANNA S. on 5/5/2013
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Dropped off a day early on Sunday . No one their . Got an e-mail several hours later with final bill of 34 dollars more . $25 dollars for car wash - I rented it in Oklahoma , it was raining the whole time and I did look in my info and saw nothing in their about washing the truch . It did say sweep the back out and I did . Over all experiance was very poor with Uhaul !!!!
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ANTHONY J. on 5/1/2013
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I appreciate them being open on Sunday everything was ready and it made my moving very easy Thank You
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Stephen W. on 4/28/2013
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Not very much. U-Haul completely solved all my moving worries. I almost wish I was moving again next week (not really)
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JOEL C. on 4/15/2013
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I'm disappointed with uHaul. I get the impression my problem was not this location, but uHaul in general.
I made a reservation online, but the forms didn't work how I expected, so my pick-up time was set for 9:00 AM, when I wanted to make my pick-up at 1:00 PM. So, at 8:00 AM, I called the uHaul location and told them that I would not be there at 9:00 AM and that I would come at 1:00 PM. They told me that was fine, and that I had the truck reserved all day.
When I arrived at 1:00 PM, I was told that there were no trucks available, and that uHaul had overbooked. I was told that a new truck would probably be available at 2:00 PM and that I would get a phone call when the truck was available.
At 3:00 PM, I still hadn't received a phone call, so I called the uHaul location back and asked when I could expect a truck to be available. They said they hoped it would be soon, and that I was welcome to come sit in the store and wait. I told them I didn't want to wait there at the store, and asked that they please call me when a truck became available.
After 4:00 PM, I received a phone call, telling me that the truck I reserved was now available, but please hurry in, because they were about to close.
I hurried in and picked up the truck, and after I received the truck, everything was fine. However, the rental experience up until that point was terrible. I reserved a truck on-line in advance, then was told in person that the truck would be available, but the truck I reserved wasn't available until the very end of the day, and when it was, I had to rush in so that I wouldn't lose it.
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RICHARD A. on 4/6/2013
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nothing, very helpful and prompt.
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JIM J. on 4/3/2013
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I drove your pick-up 16 miles. I put 1.7 gallons before the return. The total billed to my MC was $72.84!!! The explanation of why this was so high seemed very vague. Items such as easy fuel ($10.00) and fuel fill-up fee ($30.00). The total time I had the vehicle was less than two hours. Your advertised price of $19.95 a day is very misleading. I do understand the mileage charges, fees, and taxes however. I doubt that I will use Uhaul in the future.
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mike s. on 3/30/2013
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On a last minute request, After being told there were no trucks available at the store, the 800 number got me a truck at the same store. I picked it up 5 minutes later and returned it 3 hours later. The person on the phone was great!!!
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JILL M. on 3/19/2013
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Was very happy with service, rates and customer service at the location, I will definately use this company and the host location folks again. Thank you!
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EMMANUEL A. on 3/17/2013
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I was so much impressed. The people are skilled to perfection. They respect the custom er.
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KIRK S. on 3/11/2013
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very helpful
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Seann D. on 3/6/2013
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The staff at Antioch Muffler and Brake are very friendly and even removed a dolly from the truck so I had more space to use. Renting a truck from them is very quick and easy.
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LISANDRO G. on 3/2/2013
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Great people and quick service
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LARRY M. on 2/28/2013
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The guys at the Antioch station were great. They were polite, professional, and really run a good shop. If they keep doing what they're doing, there is nothing to improve on!
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Caitlin C. on 2/26/2013
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The truck I used has SERIOUS transmission issues. It would redline every time before it would shift up to the next gear and was extremely uncomfortable to drive because I felt like it would break down at any time. It was also very poor at down-shifting. I wouldn't drop down to the 2nd or first until almost to a complete stop and then it sounded like a gun going off and a big shudder would take place. I also was not told anything about a return policy. I wasn't told where to leave the truck or any other necessary procedures. It was not all bad, however, the people and the speed with which they got us in and out was good and the price is very reasonable.
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JESSE s. on 2/20/2013
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Keep it the same
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LISA C. on 2/18/2013
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No improvement needed! Service, quality, EVERYTHING was the best!!!!
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GERALD W. on 2/11/2013
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Bill Nellums, the General Manager, was easy to work with and courteous. He reassured me I could leave the truck after hours and he would send me the bill. It was a very good experience and I will use his service again when the need arises. The truck was perfect.
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LEORA H. on 2/11/2013
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I was charged for a dolly I did not use. The control tag had already been loosened. The guy didn't even open the back and check for that. I was also charged for gas when I put gas back to the level it was when I picked it up. Paper said 7/8 but the truck measured 3/4. It looks the same on the paper and can be confusing to customers. I received bad customer service from the manager who called me a liar. I was very upset with this experience.
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lynn L. on 2/7/2013
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I had excellent, friendly service. I would highly recommend this facility.
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Jennifer T. on 2/4/2013
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Very friendly guys. Very honest as well.
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LESTER m. on 2/4/2013
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There was ice in the truck so we slid around a little. Probably to be expected because of the weather.
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