Truck pick up was smooth and easy to do without an employee present. Truck was clean, free of damage, and ready to go. I did not select this location in my original reservation. One day prior to my scheduled pick up, U-haul changed my pick up location and time due to truck availability. The representative I spoke to confirmed that the utility dolly and furniture dolly I requested would both be with my truck upon pick up at this location. Unfortunately, the utility dolly and furniture dolly I reserved were not available at this location or any location between my pick up and drop off locations. I was informed of the dolly unavailability by this location via text one hour before my scheduled pick up, and the text stated, “if this is a problem, contact U-haul.” Well, of course, I was not delighted to learn one hour before pick up that the equipment I needed was not available. When reserving dollies, U-haul’s website reservation page says in bold text, “Any selected items will be with your equipment at the time of pick up.” I know the difference between “will be” (which is stated) and “may be, based on availability” (which is NOT stated), so I expected all I reserved. Joseph, a U-Haul representative, allegedly tried to find dollies for me to pick up, yet after placing me on many holds, none were actually available. He continuously stated “dolly availability isn’t guaranteed.” Perhaps U-Haul needs to adjust the bolded statement posted on the dolly reservation page of their website. Inconvenienced by all of this, I ended up having to purchase a dolly at Home Depot and return after use.
Sydney M
Katy Road Armor Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Keller, TX 76248
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great experience. Excellent customer service
Norma WFriendly and detailed service representative. The truck was spotless. I recommend for sure.
william pThe agent was very kind, professional and excellent in his way of handling customers. It's not the first time that I'm coming here. I will always come here and will be happy to recommend people at this location. Thank you so much.
Freddy MIt was so hard to get the U-haul, many mistakes were made the reservation wasn't made to be picked up by myself, I was on the phone for a couple of hours with multiple people until I was able to get into the truck. Worst service ever.
Edgar E