KENNETH A. on 5/13/2013
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A completely hassle-free experience. Everyone was friendly and helpful. The after-hours drop off was a real convenience.
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SHIRL E. on 5/9/2013
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Always very helpful, rapid and quick response!
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TERRANCE M. on 5/8/2013
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This is the 2nd time I've used uhaul and gotten ripped off by hidden fees. We returned the truck with what we thought was an adequate amount of gas. This location charged usan additional $28 for gas and $30 to put it in!!! Last time they charged us $25 to clean the cab for a small piece of paper that got under the seat. I will NEVER use uhaul again...not even tobuy a box!!!!
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Terry T. on 5/8/2013
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Better training program prior to working with customers
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CHERYL B. on 5/3/2013
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Have a bigger selection of trailer sizes available
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SELENA T. on 5/2/2013
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I was not ready to pay the price I paid.
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LYNN G. on 5/1/2013
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All was good
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KIM J. on 3/19/2013
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Have the truck ready and on time when scheduled, ask for it to be ready at 9:00 am, they call and said it wouldn't be ready til 11:00
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loretta m. on 3/17/2013
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Just be a little friendlier.
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MITCHELL A. on 3/17/2013
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Quick service. You have a good crew at this location.
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ROBERT S. on 3/14/2013
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We were not at that location. Our son-in-law returned it so I am not aware of how this location was.
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ENDIA V. on 3/14/2013
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Thank you!
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SCOTT O. on 3/11/2013
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timely check in and convenient after hours key drop. I am also very statisfied that my final bill was accurate
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TYRA J. on 3/9/2013
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One of the lights were out on the vehicle
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ROBERT O. on 3/6/2013
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Everything great an fast.
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ERIC R. on 3/4/2013
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I was concerned about the security of the after-hours key drop off. The metal key slot door did not spring closed, and the truck keys were just lying right there on the floor. If I had a clothes hangar I could have fished them back out. There was a vehicle running in the parking lot and I was nervous about leaving the keys. I did check back with the manager (Guy Holt) that Monday, who acknowledged the situation and did say there was at least camera coverage on the door.
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CLENORD R. on 2/25/2013
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Keep doing what you are doing don't change a thing
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DOUGLAS L. on 2/25/2013
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There is nothing, keep doing what they are doing help the people and they are doing a good job, Lake Charles, La keep up the good work
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DARRYL G. on 2/18/2013
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great little trailer did the job hooked up and out in minutes guy and jason are great!!!
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CHANEL H. on 2/13/2013
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The best experience ever thanks to the guy who set puny reservation
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RICK W. on 2/6/2013
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I had to drop the equipment off earlier and at a different location because I had a crisis. The incent would make me a 3 day late or more, so I had to turn in the tow dolly. The manager was not flexible and charged me $125 plus tax to turn it in at his location. I was more than upset. You people robbed me while I was looking you in the eye. I want some feedback from you on ths. I still need to move my vehicle, but I don't want to pay you full price after I had to pay your $125 plus tax to drop it off. Note the Uhaul dealer here in lake charles already had 4 dollys on the lot. You should not be allowed to get away with this. Call me at 949-689-4755 or email me at rickw.gladiator@gmail.com
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JAMES P. on 1/29/2013
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The contract is wrong. The one way rental was for Lake Charles to Baton Rouge. The truck broke down after 28 miles total. The Truck then had to be towed. A power steering pump fitting came loose and blew a rubber o-ring/seal out. Also the truck has a bad right rear spring, it is riding on the snubber.
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TERESA A. on 1/29/2013
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Rent trucks with a full gas tank. It's too difficult to try and match the amount of fuel when it's 75% you are trying to meet. This would require stopping in the middle of fueling to turn on the truck to see where the needle is.
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DANIEL B. on 1/28/2013
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offer cd players as standard equipment on newer trucks
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RAYMOND L. on 1/21/2013
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We reserved a large truck and it was not available on the date we reserved it; a van was available. Apparently, the location oversold for that date b/c we have confirmation for the large truck and a photo of the truck to make sure we were reserving the correct size truck. This caused us to have to send someone a second time the next day to pick up the size we originally reserved, once one was returned by someone else. Not good customer service!
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