I have rented from U haul many times and have always been happy with service and equipment. However this rental was an absolute nightmare. The location was trashy and very unprofessional and the trailer was kept in an inappropriate location. The owner had two very young men help him move it and one of them got caught underneath it when they list control. If you care for more detailed information you may contact me.
I will make sure to never rent from what they called a "substation" again!!