A serious concern for U-haul in general; when a customer sets up a reservation WEEKS in advance - THAT particular truck should be reserved - AT THAT SITE. There is ENOUGH stress with moving without having to stress about whether or not the vehicle you need will be there - or miles away!
As for customer service, that was good - NO complaints; Alex was super with the 4 X 8 trailer.
Wallace oil/Lamar had the 20' truck and assured us it WOULD be there, when we called 2 days ahead of time!!! That certainly relieved some of our stress.
NOTE!!! We are SO APPRECIATIVE of the extra days we were allowed for the loading - AND the unloading! We could NOT have accomplished what we did, otherwise...THANK YOU!!!! to 3 of the 4 people who helped us in this manner!!!! Kindness is a rare and necessary virtue in this life. At 67 and 71, doing this move on our own...well, we could not do it again; age finally catches up with everyone; 'guess our time has come.