Improve your pick up truck after hours methods. Also my reservation was for 4 pm, I was running behind. I called and told them I was going to be 30 mins late. I don’t know who answered the phone the first time but they told me they could only hold my reservation until 4:30 and if I couldn’t make it there they would have to cancel it. I called again I got another female on the phone. She said that they was okay and the reservation holds for 24 hours. Then the ladies in the office was walking out of the door as I was leaving. They said you have to use uhual mobile option. They left. As I started the process it informed I owed a few from a move I did 4 years ago. I have only used uhual for all of my moves. I have moved 3 times since then and was never charged. However I needed the truck that night to move in. I had to pay unexpectedly $400 plus the $104 for my truck. Needless to say. I will not use uhual ever again. Bad customer service; my moving process was delayed by 3 hours due to me unable to access the truck keys due to glitches in the uhual after hours mobile app.
Jennifer French
Lithia Springs Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lithia Springs, GA 30122
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- 4.0 Average Customer Rating
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The check tire system light came on upon my return to the drop off. It was a stressful drive because the tires did not appear to be loosing air so I was concerned something would happen while driving back. Thankfully I made it safely back & I would rent uhaul again.
Belinda GriffithThe rep at the time of my (I’m sorry I don’t remember her name) rental was extremely helpful and very professional. I appreciate the service!
Leroy HendersonIn my opinion, you are doing great, keep up the great work, Thank you.
MOSES WILLIAMSGreat customer service
J'urmaul Talbert