Upgrade to a smarter Gmail Secure, fast & organized email OPEN Uhaul comment Jon Scalise to me 0 minutes agoDetails The pick business was fantastic ~ the drop off location is very tight parking ~~ you may want make on note on your site ?? Just a recommendation The bad part ~~ I was told that I would be refunded the days not used ~~ andat least 2 or 3 times while talking to, 1-880- uhaul, that I was ahead of schedule ~~ giving my contract number each time ~~ and advising them its a one way I'm dropping of in London Kentucky. They all said ok. Each time they said once you drop it off at your destination and it was recorded returned and then, call back and then they would be abe to figure out my refund. I dropped it off at the location, listed on my contact before 9:15 am as that would be 2 days ~~ Great guy! (but again tight parking) I then called back 1-800- uhaul and they said yes its back in our systen let me get you to Customer Service for your refund. I was transferred to Customer Service and when I was calling about my refund ~ I was transferred to, I'd assume to the department that would be issuing the refund. His name was Fred he advised me. He took my contract number and said let's get that refunded to you. He then paused saying we don't give refunds on "one-way" rentals. I said OK ~~ explain to me, why then didn't someone advise me of that the first or second time I called, giving my contract number to; which I am assuming they brought up my contract on their computer; not advise me of your policy at that time. My contract says "one way"; it alway has. He could not answer because he was noton those conversations. He finally said I will forward this to the Fund Department and they would call me within 48 - 72 hours. I said thank you and we ended our conversation. Well it's now PAST 72 hours so thats why I delayed in returning this survey. I will be posting this comment on your website as well Thank you, J. Scalise
jonathan scalise
Schotts Marathon Inc
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in London, KY 40741
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The have Uhaul not try to scam people out of money by telling them one price then when they go to pick up charging another.
taylor OneilFirst thing is tell them to DOCUMENT EVERYTHING with pictures because you will get ripped off when you turn the equipment in! I filled the truck up to where it was when I got it and was still charged for fuel. Then I was told I couldn’t file a complaint because it was too late even though I had called immediately and told to wait until Monday Last time I’ll EVER use UHaul!!!!
sue embreyVery helpful and friendly.Worked with us on dropping off auto transport then bring truck back later.
Gregory YoshidaCan’t think of a thing. All around professional service.
Tim Price