1. Truck only had enough gas to go 7 miles - luckily there was a gas station right across the street - how do you gauge how much fuel to have it on return?? Why is it not FULL at p/u FULL at return?? 2. Windshield was FILTHY and washer reservoir was totally empty. 3. Out of alignment - steering wheel was off a 1/4 of the way. It is convenient having 3rd party locations but who's responsible for maintenance of the vehicles?
Rhonda Garrison
Southside Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Manhattan, KS 66502
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Customer Reviews
- 4.0 Average Customer Rating
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The app crashed 5 times for pick up. I called the U-Haul # and was disconnected 2 times before finally someone stayed on the line to help me. "Timing out" was an issue. The alignment on the truck was significantly off as well as a tire was very unbalanced. Lastly, the last part of the return process was about the whether the truck would need cleaning. It indicated that there could be extra fees if the truck needed cleaning. GIVEN THAT THE PARKING LOT WHERE I PICKED UP THE TRUCK WAS A GIANT QUAGMIRE OF MUD, SAND AND LEAVES; IT WAS IMPOSSIBLE TO KEEP THE VEHICLE FROM GETTING MUD IN IT!! i WILL FIGHT TOOTH AND NAIL IF I GET CHARGED A CLEANING FEE.
Kara NashI didn't realise I had to have completely max fuel. I was only 3 gallons short after he told me I had to fill it up more.
SueJin YiTrying to charge two extra days
Wyatt FornstromEverything went very smooth. Truck and trailer were hooked up and ready to go. Packing blankets were clean bagged. The manager had some really good advice on the route I was taking! Looking forward to the next time I need a rental!!
Michael Schulte