NOthing to do with Marathon they were great. However, we rented a trailer in Ithaca. THE DAY BEFORE we were to pick up the rental, which we reserved weeks in advance, we received a call that there was no trailer available in Ithaca. I asked to speak with a supervisor; a woman named Theresa called back. She would not say where she is stationed. She is somewhere in Western NY. Since she was extremely provocative and rude, I asked to speak to her manager. She stated that there is no one, and that she was it. I have yet to receive a call back from her manager, whom I would very much like to talk to, since I do not think UHaul wants someone with her customer service skills working for them, especially as a supervisor.
Another problem was that there WERE two trailers available in Ithaca.
Another problem was that Marathon was over an hour away from where we were. No one offered us any condolences for the disruption in our plans nor offered any remuneration.
So on top of having to delay everything to get the trailer, 2 plus hours out and back, Uhaul folks were rude to us.