People were friendly and pleasant but a few problems:
--the CDW fee of $10 was not mentioned when I priced the van, only when I picked it up the next day.
--windshield and windows were dirty on truck, though cab and van were clean inside.
--mileage charge was troublesome because there had been an error in recording the previous mileage of prior renter. My 25 miles were read as over 600? Staff got it corrected but resulted in a 15+ minute delay when checking out.
--Not a professional experience overall
Very very nice employees and well run business.