RONALD L. on 5/13/2013
Rating:
Mistakes were made and they said I had a different truck than what I had. Guy at drop off very helpful even though very busy.
Need to upgrade booking and check in computer system. This would help all around.
|
MARK M. on 5/13/2013
Rating:
Very responsible staff. I forgot my DL and CC there and they went to great lengths to return them to me ASAP.
|
Justin L. on 5/2/2013
Rating:
Very good service. The employee I worked with was friendly, fast, and efficient. He has only been working there for less than a year but really knew his stuff. He was great to work with and an honest guy.
|
SAFAK O. on 4/3/2013
Rating:
Although the personnel at the U-Haul office was very friendly and helpful and apologetic, there was an error in the computer system that kept me waiting there for 45 mins, if not more.
The personnel was very friendly and helpful though. I need to stress that.
|
ELLYN S. on 3/27/2013
Rating:
****Carlos, your employee who helped me with the rental truck, was very helpful!!!*****
However, it would have been nice if I could have left my car in your parking lot, as I had reserved the truck for 24 hrs.
I didn't feel comfortable parking my car on the street, overnight, in an unfamiliar area.
Other than that, everything was excellent.
Ellyn Siegel
...
|
CRAIG J. on 3/26/2013
Rating:
Part of a Valero gas station so only room for 3 trucks. Attendant was helpful though.
|
LAURA R. on 3/25/2013
Rating:
Carlos helped us today and his customer service was fabulous. He was very friendly, knowledgeable, helpful, and made our overall experience quite pleasant.
|
Clifton C. on 2/20/2013
Rating:
Being my first time as a U-Haul customer, I wasn't aware that I was supposed to fuel the truck back to original levels. It certainly makes sense in hindsight. In consequence, I received a rather large refuelling fee on my bill that I was not expecting. The employee who gave me the truck didn't mention it, and the website never mentioned it either. I felt pretty upset.
|
PAMELA L. on 2/18/2013
Rating:
Carlos was very helpful and professional. My rental experience was easy, economical and entirely successful!
|
JAMES O. on 2/7/2013
Rating:
I must tip my hat to that Valero station in general; incredibly friendly, helpful and accommodating - they always offer exceptional service to their customers.
|
BEVERLY N. on 1/21/2013
Rating:
the pick up was easy but I was made to park my car for the day on the busy Marsh Rd. the paperwork and the staff for the drop off was rude, slow and after moving all day, driving, loadng and unloading the end was the most difficult part of the day.
|
