I booked a 15 foot truck and a regular dolly and set it up so I could do self checkout/pickup so I could start my moving day at 8:00 am because I'm moving out of town. Then later I get a call saying they don't have a dolly. OK. STRIKE 1 Then I get a second call saying they don't have a 15 foot truck only a 20 foot truck. I did NOT want a big truck because their turning radius is HUGE.... and to "Hit it out of the park!" they say I have to WAIT TILL 9:00 am to get the truck because that is when the pickup location opens! I almost lost my moving help because of the extra delay! The truck was dirty when I got it because if I waited for them to clean it, I would have been out a lot later. STRIKE 2 Then when I get the truck the display is in Imperial units- miles, miles per hour(mph), etc. I changed display to metric since I live in Canada and every sign is in METRIC. When I returned the truck, the UHaul person read the returned odometer reading in kilometres as miles. I got a bill of almost $1600.00! STRIKE 3 I spent a lot of tome on phone and had to send them the out and in odometer readings to get it fixed, which they did. The people on the phone representing UHaul were very professional and polite, but the OVERALL service which was to provide a truck and equipment on time as ORDERED was TERRIBLE! If they had competition, they would have LOST my business!
John R
Samms Creative Design
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stratford, ON N5A6S4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Guarantee rentals in advance in Stratford Ontario. Renting "what happens to be available" on the day I need it is ridiculous.
terry mI needed a UHaul last minute and Brad made it happen. It was quick and easy to arrange. No issues whatsoever. I will use this location again.
Heather MNice well-maintained truck! Pick up and drop off very easy Staff very nice and helpful Highly recommend
Colleen BYes, the location is very friendly and helpful compared to some of the other locations I’ve dealt with
Dave W