their patience with me was wonderful. I was so afraid to drive a 17 ft. truck with a trailor but they were so encouraging. It handled like a dream, just like they said it would. They were concerned with what I was doing, just like a relative would be. I am so thankful for their being so 'human' and concerned with my welfare. It felt like friendship...
The only suggestion I have is that the rear view mirrors should be adjusted before leaving U-Haul.