The directions for obtaining the keys to the U-Haul truck were incorrect, and when I went inside to the U-Haul store and made the associate aware she said she knew of the issue but had not been able to get it corrected. After speaking with her she informed me how to obtain the keys to the truck. Then she said the dolly and furniture pads we ordered were not in the back of the truck and we would have to drive to another U-Haul location to get the needed supplies that were pre-ordered. Not a very good experience.
David M
American Store & Lock No 6
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monroe, NC 28110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The app is terrible. The process and pipeline is seamless but the app itself doesn't realize the location even when the OS has given permission. Scanning the location tag doesn't work either because the camera never opened. Did it all online. If the app was more seamless I would use even more often than I do.
Ben BClose to my home so that was very convenient. Owner was not there so we did a drop off with my phone. Spoke to owner later and she was very friendly.
David BI had to run to the charlotte location to pick up the appliance dolly to make my move. I was very inconvenienced and had to spend more on fuel due to the extra running around. The truck was supposed to be guaranteed ready and it wasn’t. I signed up for a person to be at the site and then it was switch to mobile. If I wanted mobile I would have done that in the first place. That took an extra 20 minutes to be able to get the truck and then to find out it was ready with the reversed equipment needed to make the move. Overall very disappointed with the service at this location. Luckily the Charlotte store was able to get me the dolly needed!
Matthew BThere is a disconnect between the online reservation system and booking moving help. If you are going to book help, there needs to be an upfront notice that you may need to guarantee your truck. My original reservation was for the Boone NC location. At around 12 pm the day before my scheduled move I received notice, I needed to pick up my truck at the Banner Elk location at 9am. The problem was my help was going to be at my house at 9am. I was going to pick up the truck at the Boone location at 7am day of move. Boone did not have a truck, so I had to go to Banner Elk location 14 miles away but they didn't open until 9am. All worked out but this could have been avoided if up front you were aware you may need to guarantee your truck.
Dana W