There was a huge problem getting the van. At 7am on Sunday we tried to enter the code to open the lock on the key lockbox. It had snowed the night before and it was very cold. The lock was frozen and we couldnt open it. We had to go to a gas station to buy a lighter and then come back and heat up the lock. That finally worked but then the metal box itself was frozen and wd had to bang on it with the lock to get it to open. Btw, ur website wasnt easy to navigate either. It kept taking us back to the beginning. AND ur 1 800 number wasnt in service until 4am arizona time. In general, nothing went smoothly for the pickup.
susan prieto
JJM Auto And Fleet
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salem, NH 03079
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Customer Reviews
- 4.5 Average Customer Rating
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I was very pleased with the service I received while picking up this u-haul. The gentleman showed me how everything worked and told me what to expect. The u-haul worked very well and the gas was very reasonable. I would rent from this place again.
Gail SchmidtExcellent service and very accomodative. We're grateful that this location is our local U-Haul provider.
DEREK INGRAMWhen the vehicle you rent breaks down a easy way to get help instead of sitting on the side of the road looking who to call for help and waiting for a tow
Scott McMenimanDon't need to do anything was great experience thank you
Lorie Censullo