U-Haul at Whalley Ave

U-Haul at Whalley Ave

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Address

116 Whalley Ave
New Haven, CT 06511

(203) 562-3177

(E Of Rt 10)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in New Haven, CT at U-Haul at Whalley Ave

Moving to or from New Haven, CT, 06511? Get FREE truck rental rate quotes at U-Haul at Whalley Ave. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in New Haven, CT will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at Whalley Ave

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from New Haven, CT.

Cargo vans and pickup truck rentals in New Haven, CT

U-Haul cargo van rentals and pickup trucks in New Haven, CT are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in New Haven, CT, 06511. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in New Haven, CT, reserve a van for your moving needs from U-Haul at Whalley Ave!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

Eric D. on 7/2/2015
Rating: 2 out of 5 stars

The staff were very unprofessional and gave unclear explanations of what the different plan options were.

Kossouth B. on 6/30/2015
Rating: 5 out of 5 stars

Smooth, easy. Folks were professional. Very good experience

SAM G. on 6/30/2015
Rating: 1 out of 5 stars

The clerks in the New Haven location did not set me a drop off location. They told me I needed to drop off my truck in Brooklyn which is an hour drive from my destination location. So I called UHAUL immediately after I purchased my truck to set a drop off location and I was repeatedly hung up on or transferred to an automated voice line. I decided I would just drop it off at a nearby location. On my arrival to Stony Brook in Long Island New York, I could not call the UHAUL hotline nor could I reach the clerk at a nearby location because it was a Sunday. Two days after I dropped off my truck I was charged a "wrong destination fee" of $11.00 but I was never even given a set drop off destination. I am very perturbed with this service and will spread the word about my difficulties with UHAUL, I hope to not be using your services again.

Daniel E. on 6/29/2015
Rating: 2 out of 5 stars

Check-in and the van itself were great. Unfortunately the return staff were not honest. I carefully returned the van with the same amount of fuel it originally had, but nevertheless received a bill for an extra $35. Too bad - what could have been a great experience was marred by a staff member's dishonesty. I won't be back to this branch.

kahlad s. on 6/28/2015
Rating: 4 out of 5 stars

thanks

WILLIAM A. on 6/27/2015
Rating: 4 out of 5 stars

No additional comments. The service was excellent and the vehicle was ready for my pickup at the time of my arrival. I look forward to renting from U-Haul again!

DAISEY C. on 6/27/2015
Rating: 3 out of 5 stars

The owner needs some type of customer service course or training. He was rude and unprofessional. Although I would recommend this place to others, I would tell them to avoid Mr. ********

RICARDO T. on 6/23/2015
Rating: 5 out of 5 stars

No comment

JUNG P. on 6/22/2015
Rating: 4 out of 5 stars

Staff at the vehicle return were incredibly helpful

ALESSANDRA D. on 6/22/2015
Rating: 1 out of 5 stars

I was told over the phone that I could have the other driver I registered pick up the truck. I put their information in, license number, and my credit card for the service. I called customer service on two separate occasions to ask if this was okay and was told yes, both times by two different representatives. When my room mate arrived to pick up the moving truck, they would not let him pick it up, even though I was told okay earlier that day. Then, I had to leave work early go and get the truck and get my employer angry with me and lose 2 hours worth of pay. When I asked to speak with the manager, I was told that he was unavailable and to come back another day. I work 6 days a week and I spent my entire weekend moving and didn't have time. Nothing was done for me regarding a discount, compensation, or even an apology. The woman working was rude, on her phone, and seemed like she would have rather been anywhere doing anything besides helping me, answering my questions, or doing her job. My improvement suggestion for this location is to talk with customer service and find out the real answers to questions like that so that other people don't have this negative experience. Also, to work on the customer service. When I went in, I did not feel valued, I felt like a nuisance. That's not how paying customers should be treated.

VICTORIA L. on 6/22/2015
Rating: 4 out of 5 stars

Roger was at the front desk and he was fantastic - he was cheerful and informative. It made the whole experience nice and easy.

VALENTINA S. on 6/21/2015
Rating: 4 out of 5 stars

The attendant we dropped off the van in was very nice!

Mara V. on 6/21/2015
Rating: 5 out of 5 stars

Everything was great! Perhaps having an area to park the customer's cars that was safe to park in and not get stuck after hours. I was advised to move my car out of the premises after closing time just in case.

SAMUEL P. on 6/17/2015
Rating: 2 out of 5 stars

The staff apparently did not check me in. The attendant outside told me I could just leave the keys in the ignition, but I got a call the next day saying my truck had not been returned. This was irresponsible and caused unnecessary confusion.

KATHLYN G. on 6/15/2015
Rating: 5 out of 5 stars

Staff was very helpful! Customer service was excellent!

MARK S. on 6/15/2015
Rating: 5 out of 5 stars

Service was excellent. My only complaint is that the gas tank was less than 3/4 full. Since we have to bring back the truck with at least as much gas as when we got it, it's much easier if the tank is full to begin with. A less-than-full tank also makes we wonder if the previous renter may have been charged for gas that wasn't put in. Mostly this is just a convenience factor for the customer.

ANTHONY S. on 6/8/2015
Rating: 4 out of 5 stars

I had a very pleasant experience and will be back . Thanks u haul

Lindsey k. on 6/3/2015
Rating: 1 out of 5 stars

Ather renting a truck for the day which i order 45 days in advance i was told i only had 4 hours or there would be big fines.... I had to get more help and then rent a car on top on that to end my move .. Your Co cost me about 250

Tianliuyun G. on 6/3/2015
Rating: 5 out of 5 stars

To make the check-in and return faster. But now is already good.

Yoni F. on 6/2/2015
Rating: 5 out of 5 stars

The customer service was amazing. Prompt, attentive, and provided me with the truck instantly.

Michael B. on 6/2/2015
Rating: 4 out of 5 stars

not much, really. It took a few minutes for someone to come to the front desk (he was busy setting up trucks in the back), but other than that, it was a great rental experience. Definitely recommend this location.

Nolan D. on 6/2/2015
Rating: 5 out of 5 stars

Tell the customer to bring proof of car insurance (policy) when picking up the rental. I could have gone back nearby to get my information but was told that i had 30 seconds to do it - gave me the feeling of being scammed.

GREGORY S. on 6/2/2015
Rating: 3 out of 5 stars

The keys were continually stuck when trying to start the truck - made it very frustrating. When comment brought to the associate at the end of the day, he responded that the manager knew about it, but didnt want to deal with it at the time. Service was good, people were very busy and overwhelmed, not enough staff. Start truck with the keys and having to jiggle everything in the truck - very frustrating.

KAREN S. on 6/1/2015
Rating: 3 out of 5 stars

On Saturdays with people dropping off and picking up rentals more help should be added

Melanie B. on 6/1/2015
Rating: 2 out of 5 stars

Did not have trailer we had reserved. Was able to place us in a large truck, but was resistant to giving the $50 guarantee even though it was not the reservation we wanted. Truck's rear lights did not work (we did not find out until we were already driving). Have had poor customer service here in the past (I rented a trailer that leaked and my belongings got wet. Manager did not provide any apology or partial refund, but rather argued with me about whether it leaked or not.) Workers overall are very nice and accommodating, manager is NOT.