U-Haul Moving & Storage at Downtown

U-Haul Moving & Storage at Downtown

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Address

1301 Monticello Ave
Norfolk, VA 23510

(757) 625-1656

(North Of Princess Anne Rd)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Storage access

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Norfolk, VA at U-Haul Moving & Storage at Downtown

Moving to or from Norfolk, VA, 23510? Get FREE truck rental rate quotes at U-Haul Moving & Storage at Downtown. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Norfolk, VA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage at Downtown

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Norfolk, VA.

Cargo vans and pickup truck rentals in Norfolk, VA

U-Haul cargo van rentals and pickup trucks in Norfolk, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Norfolk, VA, 23510. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Norfolk, VA, reserve a van for your moving needs from U-Haul Moving & Storage at Downtown!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

Brad H. on 6/30/2015
Rating: 3 out of 5 stars

It took a long time to check in the vehicle once returned. There was a line of people waiting to return vehicles and no one to greet the customers to inform them what was going on. Service could be friendlier in tone.

WENDY C. on 6/30/2015
Rating: 1 out of 5 stars

Truck broke down a whole day was wasted and there was no a/c. There were a couple employees who need customer service classes and I have not received a call back from the rep I called to complain. I have left two messages.

MICHAEL B. on 6/30/2015
Rating: 1 out of 5 stars

Please contact me ASAP regarding my experience with UHaul. I am extremely disappointed with the service I received and need to communicate with a senior level customer service agent.

ERIC M. on 6/29/2015
Rating: 5 out of 5 stars

the staff was friendly and helpful. Both my experience picking up my keys and returning my cargo van were handled professionally, efficiently and fast. Thanks again

GLENDA C. on 6/29/2015
Rating: 4 out of 5 stars

IN the small print, I guess it reads if you are late, your rental contract will be cancelled(I did the rental on line)There should be a notification prior to doing this to assure the person is not coming to pick up the rental. You ask for multiple phone numbers for text and calls, one of those should be used when time is close. I appreciate being given a rental when this happened on Saturday as we travelled from Richmond, VA to Norfolk, VA

JESSICA B. on 6/28/2015
Rating: 2 out of 5 stars

We were rushed to get the truck back for another appointment they scheduled at 4pm. We have never had this issue at any other location and we were under a tornado watch. They could've been understanding as the weather was not cooperating whatsoever but they told us "too bad". We won't be back to this location.

LISA P. on 6/28/2015
Rating: 3 out of 5 stars

The u haul location on the phone was acceptable. With the exception of when I called at 434pm and tried to inquire why the times and gas we're incorrect. My son picked the cargo van up left the lit at 245pm the truck was returned due to inclinatimste weather and some terrential rain causing some flooding and impossible to move anything at 315. To 330 depending on the roads. Customer service. We were charged, cannot believe it. This should not be a valid rental I and my plans are to dispute.

KRISTINE H. on 6/28/2015
Rating: 1 out of 5 stars

The clerk at the monticello laughed at me when he saw the reservation I made and then told me that an intown move would be cheaper but did not offer to change my reservation. I told him I needed the truck for 2 days and he said that would be fine except I would have to pay an extra $40 plus mileage. He said ok and let me leave with the truck. The next morning in the middle of my move I got a call from the drop off location saying they needed the truck back and that someone had reserved it and was waiting for the truck. So we had to rush and bring the truck back and weren't even finished with it. Overall it was an awful experience and I will not be using uhaul for any future moves and will make sure to share my bad experience with family and friends.

STEVE K. on 6/26/2015
Rating: 3 out of 5 stars

The PEOPLE were very polite and helpful, but the EQUIPMENT was not great. The truck ran poorly, indicated that it was low on coolant (we added some, but the alarm continued to go off), and the a/c was broken.

Michael M. on 6/21/2015
Rating: 5 out of 5 stars

Great people, very helpful.

Michael E. on 6/21/2015
Rating: 2 out of 5 stars

Truck had damage that made use of the tailgate difficult. For some it may have been dangerous. Inside was covered with cat hair. Check in took over forty minutes. Manager lacks customer service skills and far too employees during busy moving season. Not the worst uhual I have seen but close to it. I documented every scratch and dent. I also took a picture of everything when i returned, partly because I have seen UHual charge for late return because the facility didn't check it in until late. I am certain the manager is running a scam by charging for damage and unclean equipment to innocent customers. Partly because he sent one of his stooges out to see why I was taking pictures of the truck before I took it and when I checked it in. The facility is ok as long as you protect yourself by documenting everything from check out to check in. Finally, if you are there in the morning people from the homeless shelter get off the bus around 7:30. A couple asked if I needed help moving. This isn't a complaint, if you live local, need basic labor (not packers) and know how to work with homeless people this is an opportunity to help directly and get help with loading a truck.

EMILY B. U. on 6/20/2015
Rating: 3 out of 5 stars

I was very unhappy with the customer service at Uhaul. When making my online reservation, I was told by store employees on the phone that I could extend my rental time outside of the designated 10-2 slot and the extension could be made on the day of pick up. I told the employee that I would definitely be needing the truck for the 6-8 hour time frame. After calling and confirming this twice, I was told by the store manager on the day or pick up that this was not possible because the truck was reserved after me. He kept on telling me, "We can do that IF the truck isn't already promised to someone else." Instead of putting the blame on his employee for telling me incorrect information, I was made to feel like I was the one that was at fault. To be fair, the manager did extend my rental time until 4pm, but he again acted like he was bending over backwards for me when this was not my problem. This error on Uhaul's part caused my move to feel very rushed and stressful. I will not be returning to Uhaul nor will I refer this establishment to any friends. The employees need to work on their communication and professionalism with clients.

JASON M. on 6/19/2015
Rating: 5 out of 5 stars

Well run office, always an excellent experience compared with similar rental businesses

RHONDA B. on 6/17/2015
Rating: 4 out of 5 stars

The drop off was quick and easy. I realize that there are only a limited number of trucks available for pick up in one city and drop off in another, but for UHaul I wouldn't think this is unusual. This delivery was not a household matter. It was for a business, so I had to be there Monday.

caleb p. on 6/15/2015
Rating: 5 out of 5 stars

The customer service was terrible.

PADRA S. on 6/13/2015
Rating: 2 out of 5 stars

Better customer service

JOHN M. on 6/12/2015
Rating: 5 out of 5 stars

Outstanding service - as usual for this location. Thanks!

GERALD G. on 6/8/2015
Rating: 2 out of 5 stars

Customer Service was slow. Had to wait 25 minutes for a customer rep to come outside to return van. VERY INCONVENIENT!!!

LANCE T. on 6/4/2015
Rating: 4 out of 5 stars

Terry in Equipment Drop is a great and friendly employee. He does a good job.

Randolph M. on 6/4/2015
Rating: 5 out of 5 stars

Long time loyal customer so I am always satisfied with service I receive at Uhaul. Thanks!

WILLIAM Q. on 6/3/2015
Rating: 5 out of 5 stars

Willie went out of his way to help and be nice to me, he should be highly valued by uhaul, as he is an excellent businessman

DERRICK E. on 6/2/2015
Rating: 5 out of 5 stars

It was a nice place very big on UHaul

R. Edward L. on 6/1/2015
Rating: 5 out of 5 stars

Simple and easy!

LAKRISHA S. on 6/1/2015
Rating: 2 out of 5 stars

The truck we had engine light was on. We kept getting burnt by the center area and any drinks and food we put up there melted or warmed up. We had to us a pillow. Do to how hot it was we has to keep the ac running and the ac wasn't even helping we had to roll down the windows. Due to that issue we used wayyyyyyy more gas then what was actually needed. I move a lot us uhaul all the time but this was the worse truck I have ever used.

John V. on 6/1/2015
Rating: 2 out of 5 stars

The man working in the front spent 20 mins flirting with some woman instead of helping other customers leading to my wife and I waiting for approximately 45 mins. I will never go back to this location even. Thank goodness I have had much better customer service at other locations because if not I would never use uhaul again.