No blankets as ordered. No appliance Dollie on truck as was ordered , luckily my husband went around and found one. Had to ask for blanket rental price robe removed from ticket. No excuses or appologies.
easy rental and nice employees...just hate that the truck smelled like cigarettes from the person before.
I rented a U-Haul auto-carrier trailer from Eddie Hair Tire in Oak Ridge, TN on August 17, 2015.
Basically, when I picked up the trailer from Eddie Hair Tire (Uhaul dealer) in Oak Ridge, their employee (Travis) hooked up the trailer to my van. I did not touch anything during this process.
I drove ~20 miles to a car dealership to pick up my new Mustang GT convertible on the trailer.
When the dealer (Jim McMannus at McMannus Auto Sales in Knoxville, TN) drove the mustang onto the trailer, the trailer rose up and slid forward into my van (causing the trailer hitch to rip into the door.
It was obvious upon inspection at that time that the trailer hitch was not tight (e.g. the knob was not turned sufficiently to lock the hitch onto the ball. Whether this was because Travis never tightened it to begin with or because the tightener loosened during towing, I can not say. I do know that when we subsequently (after the accident) re-attached the trailer to the van ball I tightened it and it remained tightened until I dropped the trailer back off (following unloading the mustang at my house) at Eddie Hair Tire Uhaul later that day. This leads me to believe that the trailer is fully operational, and Travis just "forgot" to tighten the hitch when he hooked it up.
I contacted Rep West immediately that afternoon to seek compensation to cover the repair to my Van.
It was AMAZINGLY DIFFICULT to coordinate / communicate with Rep West. It took several weeks and I never could reach them on the phone, so eventually all correspondence just proceeded via email.
After a cursory investigation, Rep West denied coverage based upon steps that I presumably should have known to take per the "U-Haul Auto Transport Trailer User Instructions that are distributed at the time of rental".
I asked where these instructions were documented.
Rep West's agent (Tyler) stated "I was informed that the location who rented the trailer to you provided you with the user instructions. If they didn't, the user instructions are on a decal located on the trailer itself. Most trailers, including U-Haul trailers, do not have liability insurance like vehicle's do so U-Haul's decision regarding your liability claim is final. If your were driving a U-Haul Truck than Repwest would determine the liability of your claim because the trucks are legally required to have liability insurance."
I was not presented with these instructions at the time of rental.
The trailer was old and worn. I suspect that any labels were long since rendered illegible by wear.
Additionally, if labels are intended to serve as the primary documentation for proper usage, then the U-Haul representative should have instructed me to read said labels (he did not).
This has been an amazingly poorly handled transaction by both Eddie Hair and Rep West. Perhaps U-Haul can rectify this?
Nothing! Just keep doing what you're doing.