The car service "professional" was too busy with other things to even say "hello" or "it might be a while, so please take a seat". He said as he walked past us that "you'll have to wait fifteen or twenty minutes" . He abruptly left us unattended several times as he waited on drive up clients at his service station, despite the fact that we had a reservation. As he hooked us up to the equipment, he didn't inspect the trailer or ensure that we had proper safety equipment for our trip. We were forced to drive the trailer illegally to the nearest auto supply store to purchase a light adapter plug-in for the trailer lights. I was extremely frustrated with my experience at the perryton and guymon - hills brothers locations, as well as my experience with the unprofessionalism of the two "uhaul authorized" retailers in my area. This experience was so outrageously absurd that any sensible manager at any level of a hospitality or service industry would ensure that my entire purchase was covered by the company. I am offended by the interactions and will be deterred from using uhaul again and will spread the word about the poor service experience I have encountered in the area. I expect a phone call after someone reads this comment.
My main question is: are there Uhaul authorized retailers out there who know what customer service means? Or are the words "sir", "ma'am", "please", and "thank you" just too much to expect when I spend hundreds of dollars.
James D Sprague III