TANIA H. on 5/23/2013
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I can't think of anything to improve , the representative at the store was very polite and efficient and the opportunity to preregister on line was great. We were in and out of the store at pick up time in under 10 minutes and drop off was even faster. Thank you!
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Leann K. on 5/22/2013
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Employee micheal Clarke was extremely helpful and friendly. He represented uhaul very well
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JESSICA M. on 5/21/2013
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Please explain the express check in, as once I got there I went through the same check in process?
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James H. on 5/20/2013
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Neat, well-kept store; excellent customer service by everyone I encountered; prompt and efficient service at pick up and drop off
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CHRIS H. on 5/20/2013
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Huge location, a little tough to find parking after hours
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DINO L. on 5/20/2013
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I had put in my request a week in advance. Now furniture and piano have scratches because there were no furniture pass available. Defeated the whole purpose of putting request in a week ahead of time..
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Cara B. on 5/20/2013
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I reserved 12 furniture pads to rent when I made the reservation online, but was told they did not have any to rent when I picked up the truck. I was told I can purchase them for $8 each or go without. I was not offered an apology or a discount to buy the pads.
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kim r. on 5/20/2013
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Veichle was not ready when I arrived - waited 45 + minutes for the pickup.
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KENNETH G. on 5/20/2013
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Truck was almost 2 hours late for pick up and the location did not have a single moving blanket for rent. We had to purchase blankets instead. The trucks front right tire caused the truck to shake and we had to stop and have it repaired during our trip
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PAUL B. on 5/20/2013
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Very efficient handing over of the truck.
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ChihChien C. on 5/15/2013
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Dan is very helpful! Thank Dan.
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STEVAN J. on 5/14/2013
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gas tank was not 3/4 full
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JOANNA V. on 5/13/2013
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Horrible experience for the 2nd time this year! I made a reservation for a 14' at 19.95 per day .89 per mile. I received a one way truck? What a mess after 4 phone calls, I was told it would get straightened out when I returned it. Well, I was charged 29.95 per day AND 1.69 per mile. Horrible customer service will not rent again I will go Penske it was that bad!
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ROBERT B. on 5/13/2013
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Great customer service
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sheila c. on 5/12/2013
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Everything was fine Give up keep up the good work
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Scott L. on 5/12/2013
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Can't think of anything. Staff was nice & knowledgeable !! Will use again in the future!
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Brian S. on 5/12/2013
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Good location for south philly. Lots of room to get the vehicles in and out. They had a very good return procedure reminded me more of renting a car. Very quick checkout. Would use this location again.
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DEONNA B. on 5/12/2013
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Pricing was a little high
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Toni R. on 5/12/2013
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Lower the milage charged or include a certain number of miles with each rental.
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MARK S. on 5/10/2013
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the 12th street location is always courteous and very professional.
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IRA-JOEL S. on 5/10/2013
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The agent checking me in (Mr. Catalano), the agent bringing the truck and orienting me (Mr. Clarke) and the agent at the Return (Mr. Clark) were all helpful and professional. The truck was almost new. Thanks for your good service..
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KEVIN D. on 5/8/2013
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Cash only
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sharon w. on 5/8/2013
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The guys working at this location are very nice and very helpful.
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BETH G. on 5/7/2013
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They were really good to me. The truck I rented was pretty beat up, but it functioned properly and I had no issues with it. The staff was particularly helpful especially Robert.
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gregory d. on 5/6/2013
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The associates are ill-informed, rude, and do not follow directions that you specifically give them. This has happened to me on numerous occasions, unfortunately, and I will not be using U-Haul ever again
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