We ordered and paid for an appliance dolly. We were assured it was in the truck. The dolly in the truck, the welds that held it together had separated. I took pics. The renter said the tank was at 1/4. It was on empty. Again, I took a pic to prove said frustration. The truck had absolutely no power and the steering was so jacked that the CDL acquaintance that drove it for me said it was the worst vehicle he had EVER drove. The mirrors were bolted in place and could not be adjusted without the proper tools. When we drove it off the check engine light was OFF. Remember, I took a pic to have evidence the tank was on empty when renter said 1/4th tank. After we fueled the truck up the FIRST time, AGAIN another picture because the CHECK ENGINE light was on since the fill up. Now. I am a S.M.E. in the customer experience. My last job was being a QUALITY ASSURANCE SPECIALIST IN A CALL CENTER FOR THE PAST HALF DECADE. Word of mouth is one thing but ME AND ALL MY ASSOCIATES ALL AGREED WE WOULD NEVER EVER never rent nor push any business your way again. A refund would be great. It was a real serious EPIC FAIL. QA/QC if you can't our WON'T get on this. Please get a hold of me get me a job so SOMEONE QUALIFIED CAN FIX YOUR CORPS BULLSH!T. Could you PLEASE please PLEASE make this right. ENDTRANS
Todd H
Dependable Brakes and Exhaust
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pittsburgh, PA 15226
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Customer Reviews
- 4.0 Average Customer Rating
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Very friendly, easy location to get to and leave. Perfect!
Christine DThe app to return equipment was a nightmare would not accept any of the pictures I uploaded after 4 or 5 different sets of pictures I finally gave up and called and the woman I talked to was very nice and helped me out
Brittany RWas nice and easy to get the rental, everyone was friendly and I'm glad to have picked uhaul to move into my new house. Thanks all!
JASON HDifficult self check in process.
George W