Your reservation system SUCKS!!! I will not use U-HAUL
ever again!!! I made a reservation for a 26' truck two weeks in advance and two days before the pickup date I received a call from U-HAUL stating that a 26'truck would not be available at the location closest to me (15 miles). I was told I could drive to another location (78 miles) and pick it up there. I ended up having to settle for a 20' truck two days after the original pickup date. Your reservation person helping me added a day and 56 extra miles for my inconvenience, which was cool of him. Thanks Brian!
The extra day and mileage did not help due to the smaller truck. I would have had to make two trips with the smaller truck which would have put me way over the mileage I was given even with the extra 56 miles.
I was very happy with the pickup and drop off locations as the people running them were very courteous. I feel that a partial refund in the cost of this fiasco is in order. Danny DuPree