I happily entered "Reliable Motors" on Tuesday, May Thirteenth 2014, a u-haul dealer in Vicksburg, MS. They quickly assured me that a car dolly would be available for me to pick up on Friday, May 16th. They asked me to deliver it back to them by Monday the 19th. with no extra charges to make it convient for everyone with no extra charge!!!I was happy. When I arrived on Friday, Mat Brogden was not present. Those present had no knowledge of Mat's commitment and eventually made an attempt to help. Neighboring cities were suggested and finally I was assured after a 45 minute wait that a dolly was available 45 minutes away in a neighboring town. I drove to the neighboring town of Port Gibson. Store # 003356. I am not exaggerating in saying that, over an hour and fifteen minutes transpired before one of two car dollies was relinquished to my care and protection, with insurance. Your computer web site is either inadequate or unworkable to the affiliates!!! They were unable to negotiate the return to the Vicksburg affiliate due to the web site or their inability to negotiate thru it.
Finally I was awarded a car dolly. We discussed return and that they closed on Monday at 5:30 p.m. In Vicksburg, where I live, I was told to return it Monday for no extra charge. That would make it easier for everyone. On Monday morning, the 19th, I had a car dolly that I needed to return. I hoped that I could leave it at "Reliable Motors" and work out the computer problem. After 30 minutes, I was told that I could leave it there without any protection that it would be safe to do so, till the end of day in order to take it to the neighboring town of Port Gibson.
At 4:00 Monday the 19th, I return in hopes that I could leave it there and that everyone would be happy. It took 45 minutes before I was told that it would be extra charges to leave it in Vicksburg, where I live. I left Vicksburg with minutes to spare in order to make it to Port Gibson before their closing at 5:30. At 5:15 I arrived in Port Gibson. 30 minutes later, I was informed that my bill was $185.00.!!! I was told that, and signed a paper for $60.00... I expressed my total dissatisfaction in very reasonable words. One could expect that I would be outraged. I told them that my father was on his death bed! Indeed he died 8 hours later. I will never recommend U-haul! Even though I have used your firm in the past, I can never overcome the complete incompetence from beginning to end the experience that I was awarded from calling upon U-haul. I wish that a human being would contact me. Three times I tried the 800 number. Each time I was able to get an answering machine to give me options, I was delivered a "call ended" termination to my call!!!! Exactly which portion of your business work properly!!! I think NONE!!! Something is terribly wrong here!!! Is anyone listening? I await your call. Contract # 93746373