My only issue with my rental experience:
I made reservations at the Farragut,TN location for a truck AND appliance dolly. I received a call the day before pickup telling me I would have to pick it up in Louisville, TN and that the truck and dolly would be there. My husband picked it up. Went to the apartment to get the appliance, opened the back of the truck. No dolly. I called the center and she was very helpful and found another location where we could get one because apparently they do not carry dollies. We ended up not getting one but it was much more difficult.
Also we had to pay additional mileage because our pickup location was so far out of the way for where we needed to go.
When I made the reservation in Farragut, I was told a truck and dolly was available. I had reasonable expectations of picking it up at this location close to my home. Extremely annoyed that I didn't know until 24 hours before that I would have to go elsewhere to get it.